Job Description

About HPD:

The New York City Department of Housing Preservation and Development (HPD) is the nation’s largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. HPD is committed to reducing administrative and regulatory barriers and make investments to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

Your Team:

The Office of Housing Access and Stability (“HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.

At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD’s rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.

Your Impact:

HPD's Division of Tenant & Owner Resources (DTOR) is responsible for the administration of rental subsidy programs that include Housing Choice Voucher (HCV), Project Based Voucher (PBV), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), and Continuum of Care (CoC)-Shelter Plus Care (SPC) and NYC 15/15. Through these programs, HPD serves over 40,000 households and 9,000 landlords in all five boroughs. DTOR is responsible for the initial application screening; confirming eligibility requirements; briefing applicants; and issuing vouchers. DTOR also monitors tenant and landlord compliance of their obligations under each program and continues to administer the ongoing subsidies throughout their participation. These continued activities include processing annual and interim recertifications to update family income/assets, household composition, and rent amounts; tenant moves and transfers; approved rent increases; Housing Assistance Payment (HAP) abatements and reinstatements to enforce Housing Quality

Standard (HQS) inspection results; and providing customer service to stakeholders through our Client Services office, call center and the DTR Portal.

Your Role:

The Executive Director of Intake manages the application and leasing for both tenant-based and project- based rent subsidies, moves, transfers and portability, and owner services related activities within the Division of Tenant & Owner Resources, with a total staff of approximately 130.

The Executive Director of Intake develops and implements strategies to enhance application processing operations, improve productivity and staff development, and manage relationships with landlords, managing agents and other external constituencies. The candidate is responsible for ensuring high quality work performance and will develop and/or implement strategies to improve timely workload completion.

The Executive Director of Intake will also assist in establishing program policies and procedures. They are responsible for the coordination of relevant operations and special projects with other units within the Division of Tenant & Owner Resources and throughout the agency to ensure maximum productivity and best practice standards are upheld. Candidate serves as a liaison with the public and represents the Unit, Division or Agency at a variety of internal and external meetings.

Responsibilities:

The Executive Director of Intake develops and implements strategies to enhance application processing and leasing operations, improving efficiency and productivity. They will be responsible for managing relationships with landlords, managing agents and other external constituencies. Candidate is responsible for ensuring high quality customer service to our clients and will develop and/or implement strategies to improve customer service. The candidate is responsible for staff development, coaching and supporting the professional growth of the members of their teams. The Executive Director is responsible for fostering a collaborative and inclusive work environment within the Division.

The Executive Director provides overall direction and supervision to Directors, who are responsible for the supervision and coordination of the activities through the Tenant-based Applications, Project-based Applications, Move and Portability and Owner Services teams. Along with these teams, the Executive Director will ensure program integrity and compliance balanced with efficiency and transparency to support eligible NYers to obtain this resource, enabling them to move from housing instability to security as quickly as possible. The Executive Director will work in partnership across the agency and with external partners to develop and implement the use of new tools and systems to further the goal of moving applicants to stable housing as efficiently as possible.

The Application teams are responsible for all aspects of program application and leasing processing, including initial voucher application screening, eligibility determination, lease and Housing Assistance Payments (HAP) contracts preparation, tenant briefings, rent calculations, file preparation, transfers, data entry of required information into the Elite Section 8 Database and other database systems, and general communication with tenants, landlords, colleagues and others via the telephone, e-mail, mail, and in-person meetings (on and off-site). The Move and Portability team is responsible for assisting applicants and participants who wish to use tenant-based subsidies to relocate within the city or outside of the five boroughs. The Owner Services team is responsible for the processing of the Landlord Package, enrolling owners through the NYC vendor registration process, conducting rent reasonableness determinations, processing requests for rent increases and supporting owner’s participation in the programs.

Preferred skills:

• Strong leadership and managerial experience

• Experience managing programs as well as seeking ways to improve programs and procedures

• Exceptional project management, organizational, analytical, quantitative, and qualitative skills

• Exceptional presentation and interpersonal communication skills.

• Comfort with technology, including Microsoft Office suite (Word, Excel, Access, PowerPoint, Visio, BI) and other analytical, process or flowchart, and other tools and data systems

• Knowledge of Section 8 and other rental subsidies, and federal, state, and local housing laws and regulations

• Bilingual a Plus

Qualifications

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.