Job Description

About HPD, the Office of Housing Access and Stability:

The New York City Department of Housing Preservation and Development (HPD) is the nation’s largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. HPD is committed to reducing administrative and regulatory barriers and make investments to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

The Office of Housing Access and Stability ( “HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.

Your Team:

At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD’s rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved.

Your Impact:

The Deputy Director of Project-Based Tenancy will be responsible for providing high-level leadership, supervision, and guidance to the staff to administer multiple rent subsidy programs (Section 8, other federal, and City rental subsidy programs). They will be a key partner across a wide range of complex policy and procedural development projects, representing the unit and providing feedback and insight from their knowledge of both staff procedures and the various rental subsidy programs. They will focus on long-term planning and goal-setting to both develop individual staff and bolster the unit’s overall operations and customer service.

Your Role:

Key responsibilities include:

Policy, Procedure, and Technology Management:

• Develop an expertise and deep knowledge of the unit’s rental subsidies, particularly the differences and similarities with Section 8 including regulations, internal policies and procedures, underlying missions, and relevant stakeholders

• Represent the unit in internal division meetings and working groups; the Deputy Director must be able to provide input and feedback on broad agency or division policies or procedures to ensure that they are developed and rolled out in a way that fits with all subsidy programs

• Represent the Director in meetings with other HPD divisions, particularly HPD Development, Asset Management, and Legal, on high-level matters including program changes, pipeline, and compliance monitoring or audits

• Work with QA, Project Managers, and others to identify and implement policy or procedure changes for applications, annual or interim certifications.

• Coordinate and oversee coordination with HPD divisions around the rollout of technology enhancements and changes, including digital recordkeeping, workflow management, and other systems.

Supervision and Staff Development

• Supervise and lead the unit’s four Coordinators and their teams of 6-7 Team Leaders and 27-31 Case Managers, Administrative Support Specialists, and temporary staff, including hiring, onboarding, appraisals, coaching, growth and development, training, and discipline

• Monitor unit workloads, accuracy, and performance to identify new training topics and new policy or procedure questions that may need to be reconciled within the Division

• Lead the unit’s senior team to develop new trainings, demos, and guidance to maintain and build program knowledge across subsidy programs

• Working with Coordinators and Team Leaders, identify technical skillset or knowledge gaps for individual staff or across the unit as the division’s technology evolves and its operations move to a paperless, workflow management and recordkeeping system

• Manage unit performance, including by using workload analyses and other tools to either create or build plans to meet performance targets including external and pre-set standards like HUD’s SEMAP standards, contract utilization, or audit compliance; and HPD-driven service level expectations.

• The Deputy Director will work closely with the Director to propose long-term goals for the unit, including setting priorities and expectations.

Communications and Inquiry Management:

• Receive and respond to inquiries from internal and external stakeholders.

• Participate and present in trainings, forums, and presentations to landlords and other stakeholders, including as new policies are rolled out or for refreshers on application or recertification processes

• Incorporate external communications into long-term planning and goal-setting: identify knowledge gaps or potential training areas in service providers and work with Project Managers to develop email or communication templates to communicate and reinforce best practices for navigating HPD processes

• Translate inquiries or complaints from tenants or feedback from staff into proposals for communications changes, including updates to forms and notices, staff training, and communication or conference templates

PLEASE NOTE ONLY CANDIDATES WHO TOOK AND PASSED THE ASSOCIATE HOUSING DEVELOPMENT SPECIALIST EXAM AND THE PROMOTIONAL ASSOCIATE HOUSING DEVELOPMENT SPECIALIST EXAM WILL BE CONSIDERED. APPLICANTS IN A COMPARABLE TITLE MAY APPLY AS WELL.

Qualifications

1.A baccalaureate degree from an accredited college or university and three years of full-time satisfactory professional experience in the development, appraisal, financing, negotiation, or disposition of real estate, or in real estate law, or in urban planning or analytical or coordination work related to housing programs; or

2. A four year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and seven years of full-time satisfactory experience as described in "1" above; or

3.A satisfactory combination of education and/or experience which is equivalent to "1" or "2" above. Graduate study in the field of urban studies, city planning, business or public administration, finance, architecture, engineering or other related fields may be substituted for up to one year of the required experience on the basis of 30 credits equaling one year of experience. Graduation from an accredited law school may be substituted for one year of the required experience. However, all candidates must have at least two years of experience as described above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.