Job Description

The Administrative Assistant II will be required to provide support with clinical and academic activities relating to the Hemophilia Program, within the Hematology & Medical Oncology division of the Tisch Cancer Institute. This individual will also serve as the primary “go-to” person for overseeing the ordering and distribution of clotting factor for our hemophilia patients.

Duties will include answering and screening patient related calls, obtaining prior authorizations, coordinating patient appointments, maintaining accurate records for billing purposes, and other day-to-day activities as required.

The Tisch Cancer Institute is a vital component of the Icahn School of Medicine at Mount Sinai Hospital and plays a key role in the Mount Sinai Health System, which is one of the largest health care systems in the nation. We are a National Cancer Institute (NCI)-designated center and provide a multidisciplinary approach to cancer treatments and clinical breakthroughs that may one day put an end to cancer.

Qualifications

• Associates degree or equivalent combination of experience (Bachelors preferred).

• 4+ years related administrative or business experience

Responsibilities

• Provides administrative support to the Hemophilia Program, and its Director, as related to day-to-day operations of the program. Investigates, evaluates and resolves typical administrative or operational problems or situations affecting the work unit.

• Schedule and/or coordinate MD office visits, treatment visits and procedures for patients in all computer systems (such as EPIC and Cerner) as necessary; thoroughly, accurately and timely.

• Screen telephone calls, answer inquiries or direct caller to the appropriate individual forfurther information and/or resolution.

• Obtain authorizations and/or referrals for physician office visits, outpatient procedures, inpatient admissions and diagnostic tests prior to services rendered.

• Oversee the ordering and distribution of clotting factor for hemophilia patients. Includes functioning as liaison with New York Blood Bank. This includes obtaining pre-authorization from insurance companies for clotting factor orders.

• Ensure that professional billing for hemophilia services provided at the practice is maximized by fostering charge capture and insurance verification.

• Work closely with departmental and institutional Finance to resolve billing issues and insurance obstacles related to clotting factor orders

• Obtain patient records, for new and/or established patients, from referring physicians and outside facilities. Ensure records are scanned into the patient’s electronic medical record (in EPIC).

• May make travel arrangements and accommodations for the Director of the Hemophilia program as requested; includes air, train and hotel reservations. Prepares travel reimbursements and expense reports when needed.

• Checks materials submitted for supervisor's attention to ensure all relevant data, authorizations and pertinent information are included.

• Serves as a liaison with other departments or external parties as necessary to accomplish objectives and or complete projects or assignments.

• May participate in the completion of grant applications, special projects and JCAHO and other survey preparations. Researches, locates and compiles information for reports. Assembles and categorizes figures for computation and calculations. Prepares statistical reports. Prepares and monitors budgets and grant allocations, and maintains accruals.

• Assists in the planning and logistical arrangements for forums, conferences, seminars, meetings and/or visiting professorships. This includes booking space, coordinating schedules, confirming attendees, assisting with development of informational packets for participants, and/or transcribing and distributing meeting minutes.

• Screen and prioritize incoming mail for needed action and follow up. Responds to mail where appropriate or distributes mail requiring attention to appropriate individual(s).

• Performs other related duties as assigned.

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $23 - $36 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.