Join Our Team as a Patient & Family Concierge!

Are you passionate about making a difference in a dynamic healthcare environment? We are looking for a dedicated and enthusiastic individual to join our team and contribute to various essential functions across multiple departments. This role offers a unique opportunity to engage in diverse tasks, ensuring smooth operations and exceptional patient care.

Responsibilities:

• Administrative Support:

• Efficiently manage department administrative tasks, including coordinating patient tests, scheduling transports, and running errands.

• Provide courteous and professional service to all callers, both internal and external.

• Maintain and order CyraCom equipment, print report sheets, and manage Responder 5 and phone assignments.

• Build and maintain patient charts, file documents, and manage auto-print reports, including the OR schedule.

• Update Bedboards and communicate changes to staff, ensuring timely and accurate entry of physician orders.

• Handle work orders for malfunctioning equipment and print chart copies upon request.

• Complete patient admissions, discharges, and transfers through the electronic health record system.

• Order parking passes, manage cashier functions, and request transport in teletracking.

• Check crash carts, fire equipment, and defibrillators, distribute mail, and perform unit audits.

• Initiate quiet time and monitor noise levels to maintain a peaceful environment. Destination Coordination:

• Warmly greet patients and families, providing directions and escort assistance to ensure they reach their destinations.

• Share patient information with visitors while respecting confidentiality and hospital policies.

• Issue courtesy parking discounts, free passes, and patient scooters as needed.

• Assist with parking cashier functions and validate patient parking.

• Track patient belongings upon admission. Dietary Services:

• Assemble and serve meals according to diet orders and patient or guest requirements.

• Maintain food safety and quality by adhering to HACCP principles and department procedures.

• Perform sanitation tasks and deliver patient meal trays, ensuring proper identification.

• Provide additional nourishments upon request and follow all safety and sanitation regulations. Environmental Services:

• Clean and organize assigned areas, including patient rooms, public areas, and offices, following established procedures.

• Replenish supplies, make beds, and change linens in patient discharge rooms and on-call rooms.

• Inspect and report maintenance issues to a supervisor. General Duties:

• Answer unit phones, respond to call lights, and interact with patients to assess their needs.

• Round hourly to ensure all responsibilities are met satisfactorily.

• Print and distribute daily plans of care and prompt patient mobility as appropriate.

• Maintain resources like pamphlets and department contacts, complete audits, and update bulletin boards.

• Adhere to hand hygiene and infection control procedures consistently.

• Follow mandatory reporting procedures for any incidents affecting patient care.

• Distribute medications to nurses and exhibit UPMC Values and key behaviors in all responsibilities.

• Perform other duties as assigned. Supply & Equipment Management:

• Order and organize unit-specific supplies and equipment, ensuring adequate quantities.

• Deliver supplies, equipment, and materials to patient units and other designated areas.

• Stock patient rooms, supply areas, and maintain refrigerator and temperature logs.

• Inventory and manage pumps, monitor supply inventory, and collaborate with supply chain management.

• Perform additional unit-specific tasks as needed. Transportation Services:

• Safely transport patients, equipment, and lab specimens between units and treatment centers.

• Inspect and disinfect transportation equipment, record transportation data, and report activities to a supervisor.

• Enter equipment repair requests and ensure transportation equipment is in good condition.

• Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times

• High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.

• 6 months of experience as a Patient & Family Concierge or equivalent

• Demonstrated competency in all responsibilities of Patient & Family Concierge role

• Internal promotions to this level are based on the discretion of the business units assessment of employee performance

• Completion of 1 annual contribution from these options: hospital/department committee participation, participation in departmental project, peer interviewer, onboarding/precepting of other Experience Concierges

• Ability to follow written and verbal instructions Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran