Customer Relations Specialist

Department: Specialty, Industrial & Plant Nutrition

Location: Middletown , NY

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COMPANY OVERVIEW:

Balchem Corporation develops, manufactures and markets specialty ingredients that improve and enhance the health and well-being of life on the planet, providing state-of-the-art solutions and the finest quality products for a range of industries worldwide. Our corporate headquarters is located in Montvale, New Jersey and we have a broad network of sales offices, manufacturing sites, and R&D centers, primarily located in the US and Europe. Founded in 1967, Balchem is a publicly traded company (NASDAQ - -BCPC-) with annual revenues over $900 million and a market cap exceeding $4.0 billion. The company consists of three business segments: Human Nutrition & Health; Animal Nutrition & Health; and Specialty Products. Balchem employs over 1,400 people worldwide who are engaged in diverse activities, committed to developing the company into global market leadership positions. To learn more about our dynamic, stable and growing company, visit www.balchem.com

POSITION SUMMARY:

Provide customer relations to pro-actively secure orders from existing accounts; respond to requests from potential customers regarding product information; answer or find answers to product-related questions and advises sales force of such leads; interacts with Production facilities to insure order fulfillment; assist in monitoring shipments and delivery of orders.

ESSENTIAL FUNCTIONS:

• Process Industrial orders, follow up, track open, closed, pending pickup. Touch base with Customers, or 3PL, on all missed pickups

• Quote Choline products for Industrial orders

• Process Specialty Products orders and communicate with customers and Technical Sales Person to ensure questions regarding orders are clarified.

• Follow up on orders as needed to help ensure on-time delivery to the customer

• Regularly request Industrial and Specialty Product Forms from customers - follow up and obtain updated forms. Ensure all forms are saved at designated folders

• Invoicing issues - investigate, document, take required action and record for reference

• Assist with maintaining inventory levels at Balchem Transload sites and external warehouses as needed.

• Fixed Assets at customers - follow up on containers that have been out for extended periods of time. Reach out to customers as needed.

• Route website queries to other departments, as needed

• Perform other duties as required

  Requirements:

• High School Diploma, prefer college degree.

• 3-5 years- experience in customer service and order entry

• Excellent phone and people skills

• Ability to communicate effectively both written and oral

• Ability to successfully handle multiple tasks and work in an organized and self-supervised manner

• Computer literate in database, Excel and Microsoft word processing programs

• High level of initiative and ability to solve problems

The expected hourly range for this position is $20-$25 an hour.

#IN

Balchem is committed to a workplace culture that values and promotes diversity, inclusion, equal employment opportunities, and a work environment free of harassment and hostility.

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