Purpose:

Provide triage, clinical care, screening, diagnostic testing, and assisting providers with patient exam and procedures for acute care and occupational health services. Provide support to patient registration as needed.

Responsibilities:

• CLINICAL:

• Accompany patient to the exam room and verify identity.

• Collection of patient information, past medical history, medication review and health screening per rooming guidelines.

• Obtain vital signs, prepare patient and room, set up instruments and equipment needed to complete the visit.

• Assist provider with the patient exam and procedures.

• Completes orders and referrals.

• Schedule patients for advanced care with specialists or clinical services.

• Relay instructions, provides health education and plan of care to patient/family.

• Performs direct patient care and assists with a variety of orthopedic and wound related care including clean and dress wounds, splinting and application of prefabricated durable medical equipment.

• Instruct patients on care for their injury and use of durable medical equipment.

• Administers medications, vaccines and breathing treatments according to provider order and following departmental protocols.

• Performs medical testing, including EKG, audiology, and spirometry.

• Performs full audiogram and screening audiometry following National Institute for Occupational Safety and Health standards.

• Performs spirometry following National Institute for Occupational Safety and Health standards.

• Follow protocols for specialized occupational health physicals and surveillance programs.

• Conducts respiratory fit testing.

• Follow established procedures for the collection and processing of specimen/cultures for analysis including the appropriateness and stability of sample.

• Maintains competencies in techniques to obtain specimens via nasopharyngeal, nasal, oropharynx, capillary, wound, urine, etc.

• Performs point of care testing according to protocol.

• Performs drug and alcohol testing following chain of custody protocols and approved standards for urine, saliva, hair, breath, blood collection.

• Complies with equipment maintenance, completes logs and calibrations according to protocols.

• Complies with regulatory agencies.

• Reports equipment malfunction and concerns to Team Leader.

• Stocks supplies and reports low inventory according to protocols.

• Recognizes critical, abnormal, and unacceptable results and follow up according to established protocols adheres to established laboratory policies in areas of procedures, methods, quality control, quality assurance and safety.

• Screen and monitor the acuity of patients within the waiting area.

• Prioritize patients based on acuity and type of service.

• Informs care team of patients in distress and acts as a first responder in emergent situations.

• Maintains and cleans rooms and equipment according to protocols and manufacture guidelines.

• REGISTRATION:

• Provides a warm greeting to all patients, guiding them through use of self-arrival technology or by leading them through the registration process and enrollment in MyUPMC patient portal.

• Registers occupational health patients following employer and workers compensation panel guidelines.

• Obtains, verifies, and updates demographic, financial and guarantor information into the scheduling/financial system.

• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.

• Obtains signatures of patient or family member for consent of treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.

• Collect co-payments and any other applicable payments at the point of service.

• Performs in accordance with system wide competencies/behaviors.

• Performs other duties as assigned.

• Must have two years of clinical experience.

• Must have a minimum current employment of 6 months with UPMC Retail Medicine.

• Must obtain Medical Assistant Certification prior to promotion to Senior.

• Successfully obtains other required certifications as described below.

• Must be in good standing with HR and Practice Manager.

• Ability to multi-task, work independently and with a team of care givers.

• Must be able to adapt to variable workload and work with a diverse patient population.

• Must be able to remain calm and respond to emergent situations.

Licensure, Certifications, and Clearances:

• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)

• Certified Medical Assistant (CMA)

• Certified Professional Collector

• Act 31

• Act 33

• Act 34

• Act 73

UPMC is an Equal Opportunity Employer/Disability/Veteran