Purpose:

Under the guidance of leadership, the Manager provides for the utilization of resources to deliver quality intake services to our customers and to contribute to the achievement of the organization's financial objectives. The Manager is primarily responsible for the direct oversight of the day-to-day operations of the Patient Access Department, supporting the registration activities of patients, financial counseling, scheduling and all revenue functions. Need to demonstrate through plans and actions that there is a consistent standard of excellence to which all work is to conform. The Manager will ensure a positive customer service atmosphere in all interactions. The Manager shall demonstrate the philosophy and core values of UPMC in the performance of duties. This position will require you to travel Between the campus in Harrisburg, and Pittsburgh occasionally.

Responsibilities:

• Manage ongoing training programs for staff development.

• Participate on committees as assigned.

• Responsible for budget reconciliation.

• Maintain work standards, KPI's and productivity for all activities under the Managers control.

• Communicate regularly and effectively with subordinates and superiors regarding the status of the business operation.

• Complete or manage the completion of all necessary human resource documentation, adhering to all human resources expectations for associates, including compliance, related responsibilities, continuing education requirements, recognition of staff/team accomplishments etc.

• Insure that all policies, procedures, job descriptions, reports and other documentation are properly followed.

• Carry out special assignments or projects as assigned.

• Performs duties and job responsibilities in a manner which promotes the core values of UPMC (Quality and Safety; Dignity and Respect; Caring and Listening; Excellence and Innovation; Responsibility and Integrity) in all consumer and UPMC interactions.

• Bachelor's degree and 2 years of relevant experience, OR High School and 4 years of relevant experience required.

• Previous supervisory or management experience required.

• Thorough knowledge of third-party payer billing requirements, reimbursement practices and regulatory requirements in both a provider and facility setting.

• Must be an individual committed to the core values of the organization who possesses the ability to influence others commitment to those values and practices in the workplace.

• Must be able to effectively manage multiple processes and priorities while meeting customer expectations.

• Must demonstrate strong interpersonal and communication skills, both written and oral, and the ability to effectively problem solve. Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran