Job Title: Customer Administrative Representative

Job Description

We are seeking a detail-oriented Customer Administrative Representative to join our team. The ideal candidate will be responsible for processing orders, coordinating shipments, and providing exceptional customer service. This role requires excellent communication skills, strong organizational abilities, and a commitment to ensuring customer satisfaction.

Responsibilities

• Accurately enter and check customer orders in the system, verify order details, and ensure timely processing.

• Input production information into the system.

• Coordinate with clients and carriers on shipments and help resolve any shipping issues.

• Respond to customer inquiries via phone, email, and chat, providing information on order status, product availability, and shipping details.

• Address and resolve customer complaints and issues in a professional and timely manner.

• Maintain accurate records of orders, shipments, and customer interactions.

• Work closely with the sales, warehouse, and logistics teams to ensure smooth order fulfillment and delivery.

• Identify opportunities for process improvements and contribute to enhancing the overall customer experience.

• Answer phone calls and direct them to the appropriate individuals, taking messages when required.

• Greet visitors, provide information about the company, and direct them where necessary.

• Maintain filing systems, retrieve and update documents.

• Perform basic accounting tasks, including processing orders, invoices, and shipments.

• Input production and shipment data into the appropriate computer software.

• Communicate via phone and email with staff, customers, and carriers when required.

• Generate and distribute paperwork (BOLs, invoices, etc.) to ensure proper communication with staff employees, customers, and carriers.

Essential Skills

• High school diploma or equivalent; associate's or bachelor's degree preferred.

• Previous experience in order entry, shipping, administrative, or customer service roles.

• Strong computer skills, including proficiency in Microsoft Office and order management systems.

• Excellent communication and interpersonal skills.

• Ability to multitask and prioritize in a fast-paced environment.

• Attention to detail and accuracy.

• Problem-solving skills and a customer-centric attitude.

• Organizational skills: Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.

• Customer service skills: Professional demeanor when interacting with visitors and clients.

Work Environment

This position operates within an office environment, working from 8 am to 5 pm, five days a week. The role involves the use of standard office equipment and software. Professional attire is expected when interacting with visitors and clients.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lemont Furnace,PA.

Application Deadline

This position is anticipated to close on Mar 27, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.