UPMC Chautauqua welcomes your application for our Telephone Operator position! Along with working alongside a phenomenal team of health care professionals, there is an opportunity to receive a robust Total Rewards package!

Responsibilities:

• Perform system data entry as needed, maintaining accuracy and efficiency.

• Deliver customized service to various answering service clients, adhering to specific protocols.

• Respond to emergency codes promptly and accurately, initiating necessary actions.

• Facilitate voice paging when required, ensuring clear and effective communication.

• Provide accurate Physician on call information to authorized individuals.

• Utilize specified phrasing consistently when answering calls, ensuring professionalism.

• loManage multiple phone lines effectively while delivering exceptional customer service, assessing caller needs and transferring calls as required.

• Support training new operators, ensuring they understand protocols and procedures.

Required:

• High school graduate or equivalent.

• 1 year of experience answering and processing calls through automated phone system OR 1 year of customer service experience.

• Must be able to work all shifts, 7 days a week.

Preferred:

• Medical terminology knowledge.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran