Program Enrollment and Support Specialist

Jamestown, NY (http://maps.google.com/maps?q=402+Chandler+St.+Jamestown+NY+USA+14701)

Description

Title: Program Enrollment and Support Specialist

Grade: 6 Non-Exempt X

Reports to: LE Coordinator

Basic Function or Position Summary:

Enroll legally exempt providers by following New York State guidelines to support the county's workforce and improve the quality and stability of home-based childcare in our community. Pay rate is 18.44 per hour.

Security Clearance: Level 1

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Requirements

Position Responsibilities and Specific Duties:

• Maintains knowledge of services, regulations, program contracts, mandates, and deliverables

• Processes and approves applications and renewals for families of children receiving childcare assistance who select legally exempt childcare providers.

• Conducts background checks, criminal history reviews, database checks, and NYS fingerprinting checks.

• Conducts compliance inspections of legally exempt childcare programs working under the auspices of the NYS Office of Children & Family Services (OCFS)

• Enters inspection data documenting compliance in the OCFS Child Care Facility System (CCFS) database.

• Meets all legally exempt contract performance standards and timelines.

• Facilitate Legally Exempt quality improvement initiatives

• Collaborate with Professional Development team and OCFS to provide trainings for Legally Exempt Providers

• Provides in-person, telephone, and on-site; technical assistance, intensive technical assistance, and consultation to providers and program staff on a variety of issues related to legally exempt childcare operation and regulations

• Is knowledgeable of, and makes referrals to, other community resources as needed to promote best practice in early childhood and compliance with applicable laws and regulations

• Maintain case files and appropriate entries into CCFS in the time, manner and form required by OCFS.

• Stays current with NYS regulations and childcare best practices.

• Assists in the childcare council’s effort to market family childcare in the community as a home-based business opportunity and recruit new family childcare providers

• Participates in outreach efforts to inform the community about the Child Care Council and its services.

• Assists in collecting feedback and data to inform agency services assessment

• Support CACFP and Summer Food Programs

• Provide reception coverage as needed

• Promotes agency mission.

• Maintains confidentiality and complies with the code of ethics.

• Maintains consistent professional customer service.

• Job performance incorporates integrated service delivery model while promoting self-sufficiency.

• Other duties as designated by supervisor

Key Working Relationships:

A. Internal: Chautauqua Child Care Council Staff

B. External: Childcare providers, Local Department of Social Services, New York State Office of Children and Family Services, USDA Child and Adult Care Food Program, Community Businesses and collaborating partners

Supervisory Scope:

A. Number of staff supervised: 0

B. Titles supervised: None

Organizational Responsibilities:

• Participates in staff focus groups

• Assist in development for public relations materials

• Assist in public relations presentations and displays

• Assist in maintenance of best practices standards for CCR&R

• Adheres to all policies and procedures

• Gathers appropriate documentation and tracks outcomes

• Participates in organizational committee structures as appropriate

• Participates in organizational and divisional management systems

Knowledge, Skills Required:

• Associate degree in Business, Human Services preferred, HS diploma GED required

• 3 or more years of experience working in a detailed oriented customer service position

• Ability to receive and convey detailed information

• Bi-lingual (Spanish & English) preferred

• Excellent customer service skills

• Extremely detail-oriented, with strict attention to required task deadlines

• Exemplary organizational and file/ document maintenance skills

• Ability to work as part of a team but also self-reliant in initiating and completing work independently

• Strong organizational written, verbal, and interpersonal skills

• Strong computer skills

Physical

• Ability to lift up to and including 10-25 pounds of physical effort

Special Requirements:

• Must be able to provide consistent even tempered customer service at all times

• Completes all required NYS background clearances

• Valid Driver’s license

• Authorized Driver of a COI Vehicle

• Pre-employment drug and alcohol testing required; subject to random drug and alcohol testing for cause

• Reliable transportation

• Ability to travel throughout the county

• Works compassionately with a diverse population