Senior Manager, Operations Analysis

Job ID: 7902

Business Unit: Long Island Rail Road

Location: Jamaica, NY, United States

Regular/Temporary: Regular

Department: Sr Vice Pres-Operations-Detail

Date Posted: Jun 28, 2024

Description

Title: Senior Manager, Operations Analysis

Department: Office of the President

Post Date: 06/27/2024

Close Date: 07/11/2024

Hay Point Evaluation: 805

Salary Range: $109,826 - $164,738

Position Classification: Non- Safety Sensitive

Location: Queens

Reports To: Senior Vice President, Operations

This is a Non-Represented Position.

This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Please note that this position has been designated as a “Policy Maker” pursuant to the New York State Public Officers Law & the MTA Code of Ethics. As such, you will be required to complete a Financial Disclosure Statement that will be provided to you by the New York State Joint Commission on Public Ethics.

Summary:

This position is accountable for providing the oversight, direction, and coordination of operational related statistics and data across the LIRR operating departments including the Engineering, Maintenance of Equipment, Rolling Stock, Security, Service Planning, Stations, and Transportation Departments. In addition, this position will be responsible for creating project workplans, setting goals and reporting on departmental metrics and initiatives. The incumbent will be responsible for reviewing current business practices and service quality and performance goals, providing recommendations, implementing initiatives to improve efficiencies in all operating department functions as well as tracking and reporting on departmental progress. Using business analytics and intelligence tools, prepare and present information and updates to all levels of the agency as well as senior staff and MTA Headquarters.

Responsibilities:

Responsibilities may include but are not limited to:

• Working with all operating divisions, compile and analyze metrics and data and review for trends and areas of concern as well as areas/functions that may have opportunities for efficiencies. Ensure data and metrics support departmental goals and initiatives. Prepare and document information for senior staff, MTA Headquarters, and other agencies, as needed.

• Perform ongoing review of departmental business, service, performance, and operational practices and functions and provide recommendations for efficiencies. Create project workplans to implement recommendations and efficiencies that support departmental goals and initiatives as well as projected timelines. Work with operating divisions to ensure full support and buy-in for strategic initiatives. Conduct field or site visits, as necessary, to review practices and functions.

• Using business analytics/intelligence tools, measure progress against goals and deadlines for all departmental and agency operational goals, initiatives, and newly implemented efficiencies. Work with operating departments establishing key performance indicators to measure their performance and benchmark against peer networks.

• Attend inter-agency meetings to collaborate on agency-wide initiatives; represent the LIRR at Committee and MTA Board meetings or other meetings and present LIRR operational data, as needed.

• Participate in benchmarking and peer reviews with other operating agencies and learn best in class processes. Develop relationships with personnel at peer operating agencies, benchmarking groups and public transportation advocacy groups.

• Select, develop and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review direct reports and approve performance appraisals. Promote safe work practices and provide safe working conditions. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential. Ensure a safe working environment and adherence to guidelines of company safety policies and procedures. Lead by example.

• Perform other assignments as requested by Senior Management

  Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, Operational Analytics, Transportation or related area with 5-7 years of related experience, two of which must have been in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, cost benefit analysis, or fiscal or economic research; in management or methods analysis, performance analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, labor relations, staff development, employment program planning/administration, labor market research, budget planning, fiscal management or in a related area. Project management. Demonstrated, directly related equivalent experience and education may be considered in lieu of the degree, subject to approval.

• Must possess the ability to relate to people across the organization spectrum to establish trust and rapport.

• Must possess the ability to work with large data sets, evaluate data quality, use data to answer analytic questions, and develop data-driven performance measures.

• Proven project management skills, including ability to define a work plan, establish goals, and deliver high-quality work products on time.

• Must possess the ability to evaluate complex processes and identify opportunities for improvement.

• Prior experience working in a transportation environment is required.

• Excellent verbal and written communication skills with the ability to interact and communicate effectively with all levels of employees are required.

• Strong analytical, research and problem-solving skills with the ability to think outside of the box and implement creative solutions are required.

• Strong proficiency in Microsoft Office Suite (Word, Excel, Power Point) and experience with business analytics/intelligence tools are required.

• Must possess the ability to be flexible, multi-task and manage multiple deadlines and priorities.

Other Information:

In addition to meeting the minimum requirements of the position, the selection process may include, but is not limited to, a pre-screening assessment (i.e., physical, written and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. A record of more than ten sick days without medical documentation in two of the last three years is considered unsatisfactory attendance. Not all qualified applicants are guaranteed an interview due to the competitive selection process. A medical examination and safety sensitive drug/alcohol test may also be required.

Equal Employment Opportunity:

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.