Dispatcher - 3013

DESCRIPTION/RESPONSIBILITIES: Responsibilities: * Receive incoming service calls for one or more locations. * Prioritize and dispatch service calls with best available Technician to complete job. * Create Service Requests in Oracle system and assign to designated Technician. * Redirect calls not pertaining directly to dispatching duties to the appropriate party in a timely manner. * Maintain Technician on call schedule. * Ensure proper communication with customer to gather all pertinent information for service call. * Consistently follow-up with customer to ensure completion and satisfaction. * Promote the sale and implementation of service agreements to customers. * Provide administrative assistance to Service Manager. * Perform other assignments as directed by manager in support of service operations. * Complete all timesheets accurately and send out weekly in the timeframe required by HR and Management. * Work with Project Coordinator and Sales team to ensure all Prevailing Wage jobs are noted on timesheets.

Qualifications Required: * Experience working with ERP systems, Oracle preferred. * Working knowledge and proficiency with Microsoft Office Suite of products. * Minimum of two year of dispatch experience required. * Excellent written and verbal communication skills required. * Self-motivated, requires minimal supervision. * Time management and organizational skills required. * Ability to handle multiple priorities.

Educational Requirements: * High School Diploma or equivalent required, college degree preferred.

Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity