Job Summary

TheSeniorMicrosoftOperationsSpecialistis responsible forensuring the satisfaction of our customers and supporting the SHI Sales teams. This position will report totheManager – Microsoft operationsand keep them up to date on activities within the department. In this job, you will work alongsideotherSpecialiststo proactively manage the MS-EMEAsharedinbox, respond to all queries and complete daily tasks and duties.This is a unique opportunityto learnquickly anddevelop thenecessaryskills and knowledge tomake a difference, whilstbuildingrelationships across the SHI business andbeing part of an amazing team.

TheSeniorMicrosoft Operations Specialist will report to the Manager – Microsoft operations andcan be based in Milton Keynes, Barnsley U.K. offices, or Nationwide from a home office. It is expected that this role may require occasional travel both nationally and internationally(25%).

About Us

Established for over 30 years, SHI has continued to grow from once a small software only reseller to a global industry leading IT solutions provider. With our organic growth and stability within the global market, we are able to provide a variety of technology products, solutions and services to businesses including Cloud Computing, Data Centre Infrastructure, Networking and Security solutions, Configuration and Integration services, Enterprise Mobility and IT Asset Management.

With the support from our International partners and colleagues, we offer the opportunity to progress and develop a career within the IT Industry while working in a diverse and fun environment. From sales, technical and support personnel, SHI offers positions ranging from entry-level to seasoned experts.

SHI provides innovative solutions and world-class support from over 30 offices throughout the U.S., the U.K., Republic of Ireland, Canada, France, Hong Kong and Singapore.

Responsibilities

includes but not limited to

• Lead and mentorothermembers of theMicrosoftOperations Team

• Proactivelyleadcontinual improvement processes to increase efficiency within the team

• Deliver updates to sales leadership aroundoperational changes to Microsoft programs asrequired

• Supportwithalignment andrecognitionof incentive payments asrequired

• Day to day managementof theMS-EMEAteamsharedinbox, supporting with internal and externalrequests.

• Staying up to date on knowledge and processesviaMicrosoft Blogs, PartnerAnnouncementsand relevant Microsoft Community Calls

• Liaising with Account Managers,Operationsand the MicrosoftTechnologySpecialist teamsboth locally and internationally

• Supporting customers throughout their entire lifecycle including contracts, agreement set ups, post sales licensing and portals

• Communicating withSHIAccount Managers, ensuring orders are placed correctly and on-time

• Facilitating with CSP (Cloud Solution Provider) queries

Qualifications

• Bachelor’s degree or/andequivalent work experience

• Minimum3+ years in Operations focused role (ideally Microsoft)

Required Skills

• Demonstrable understanding of Microsoft Licensing Tools/Systems (POET, VLC)

• Strong communicationskills, both written and verbal

• A passion for providing extremelyhigh levelsof customer service

• An interest in technology and becoming an expert in Microsoft solutions

• The ability to prioritise workloads andmaintaina high levelof attention to detail

• A collaborative and ‘can-do’ attitude

Desired skills but not required :

• Fluent in Frenchboth written and verbaltoassistwith queries from our Sales Team in Paris.

Additional Information

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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Job Locations UK-Buckinghamshire -Milton Keynes | UK-South Yorkshire-Dodworth, Barnsley | US-Remote

Requisition ID 2024-17471

Compensation Structure Base Plus Bonus

Category Presales/Post Sales Support