Harleysville corporate office is looking to hire a customer service representative. This position interacts with customers to provide and process information and orders in response to inquiries, concerns and request about products and services.

Essential Duties and Responsibilities

· Interact with customers and sale representatives.

· Review, enter and ship customer orders.

· Generate shipping list via e-mail with customer specifics for shipping.

· Generate pick list from Mapics for shipping.

· Assign customer numbers, perform customer credit checks, and work with/through accounting department to establish credit ratings and credit limits for new business.

· Coordinate complaints, initialize and send responses from Complaint clerks.

· Enter and process RGA's and credit memo's for returned products.

· Complete quote forms after approval from Sales and send to the Customer.

· Attend kick off meetings with Project Managers for orders placed on new projects

· Initiate change controls.

· Initiate trackers for changes to customer simple packaging specifications and part numbers, but formal specifications require a change control.

· Communicate and coordinate with internal departments.

· Keep records of customer interactions and transactions.

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Education and/or Experience

· HS diploma at a minimum. One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

· Excellent communication skills -- both written and verbal.

· Knowledge of customer service principles and practices.

· Ability to multi-task and prioritize customer service activities.

· Attention to detail and accuracy.

· Knowledge of Microsoft Office (Excel, Word) and Outlook.

· AS400/Mapics knowledge preferred.