IT Support Technician

Hamilton, NJ

Job Type: Direct Hire | Recruiter: Ana Chesley (https://digitalprospectors.com/our-team/ana-chesley) | Phone: 603.333.1735

Position: IT Support Technician

Location: Hamilton Township, NJ (Onsite)

Length: Direct Hire

Job Description:

Our client is seeking a motivated and experienced IT Support Technician to join their dynamic team. As part of their growing organization, the IT Support Technician will play a crucial role in ensuring smooth operation of IT systems and providing excellent support to users across various locations. If you thrive in a fast-paced environment, enjoy troubleshooting technical issues, and have a passion for customer service, we encourage you to apply today!

Essential Duties and Responsibilities (but not limited to):

• Address hardware, software, access, security, and business application concerns promptly.

• Collaborate with Tier 3 support when necessary to resolve complex technical problems.

• Ensure end user devices are configured and updated according to company standards.

• Document all support activities and maintain accurate records of issue resolution.

• Assist users in the United States and international offices via remote access tools.

• Follow established procedures while adapting to the evolving needs of our business.

• Contribute to enhancing current IT processes and workflows.

• Provide one-on-one and small group training sessions to educate users on supported technologies.

• Assist in the lifecycle management of PC assets, including ordering, receiving, deployment, and retirement.

• Collaborate with third-party vendors to optimize IT service delivery.

• Periodically travel to other locations as required.

Qualifications:

• Minimum of 4 years of experience in Information Technology support roles.

• Proficiency in troubleshooting Windows 10 and familiarity with imaging tools (i.e., Ghost, Acronis, SCCM, etc.).

• Experience using help desk management systems.

• Experience with Office 365 administration.

• Configuration and troubleshooting skills for iPhone and Android OS.

• Proficiency in troubleshooting Windows 7 and Macintosh systems.

• Strong analytical and problem-solving skills to diagnose and resolve technical issues effectively.

• Excellent interpersonal and customer service skills with a strong team-oriented mindset.

• Ability to lift and handle heavy equipment (i.e., PCs, monitors, printers, etc.).

• Effective verbal and written communication skills.

• Ability to work independently and collaboratively in high-pressure environments.

• Flexibility in task switching and adapting to changing priorities.

• Demonstrated strong work ethic and commitment to achieving goals.

• Ability to navigate unforeseen challenges and think critically towards achieving resolutions.

• Due to the nature of the work candidates must be a United States Citizen or United States Permanent Resident.

POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment.

Come see why DPC has achieved:

• 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 ‘Employee’s Choice - Best Places to Work’ by Glassdoor.

• Voted ‘Best Staffing Firm to Temp/Contract For’ six times by Staffing Industry Analysts as well as a ‘Best Company to Work For’ by Forbes, Fortune and Inc. magazine.

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