Job Information
Hackensack Meridian Health Supervisor, Access Services - Admission Services - Day in Hackensack, New Jersey
Overview
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change
The Supervisor, Access Services - Admission Services - Day for Hackensack University Medical Center (HUMC) Admission Services, under the general direction of the Director of Admission Services Center/Access Services, supervises daily registration, authorization/pre-certification, insurance verification & benefit coverage, out-of-pocket calculation, upfront cash collection functions of their assigned operational areas booked OR Procedures for elective admissions, Same Day Surgery and other outpatient procedures); schedule Pre-Admission Testing appointments; Register Emergency Room Admissions and Emergency Treat and Release Patients. Follow revenue cycle procedures and practices to maximize revenue potential.
Responsibilities
A day in the life of a Supervisor, Access Services - Admission Services - Day at Hackensack Meridian Health includes:
Supervises day-to-day activities of pre-registration including insurance and benefits verification, obtaining authorization/pre-certification, referral procurement where needed, determining patients out of pocket expenses, notifying patients, pre-service, of these obligations . With ensuring staff's adherence to insurance verification policies and procedures across assigned Admission Service areas.
Coordinates daily registration/office coverage and line personnel responsible for Inpatient/Outpatient/Ambulatory registration and related functions and manages the daily staffing levels of these personnel for all assigned areas to ensure proper patient/ flow and patient satisfaction.
Monitors frequently and audits the capture of correct registration elements and demographic information to comply with industry practices and any governmental, state, city regulatory requirements. Maximize upfront cash collections and billing accuracy standards and makes recommendations for process changes when shortfalls are identified.
Maintains a working knowledge of the individual departmental workflows including daily reviews of staffs and supervisory workqueues (WQ) assignments. Skilled with using all necessary EPIC tools to maintain high levels of staff productivity goals set annually.
Supervises technical denial management WQ processes to maintain minimum denial levels, and advises Director/Manager of variances in expected results with corrective action ideas.
Supervises and assists management to develop monitoring and control mechanisms to evaluate employee performance relating to efficiency, accuracy and professional courtesy while communicating with patients, physicians and managed care organizations.
Participates with the automated Pre-admission testing (PAT) scheduling processes requested.
Prepares statistical reports when needed relating to scheduling, patient throughput, and customer service, i.e., number of encounters per hospital service per day.
Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
Qualifications
Education, Knowledge Skills and Abilities Required:
Bachelor's degree
Minimum of 3+ years prior experience in hospital patient financial services operations
Advanced knowledge of the health insurance industry, managed care issues, revenue cycle, and hospital IT systems
Advanced knowledge of various patient accounting platforms, including those offered by EPIC
Knowledge of medical terminology
Excellent written and verbal communications skills
Ability to multitask
Customer service oriented
Detail-oriented with attention to detail
Proficiency with Google and/or Microsoft applications
Excellent analytical and interpersonal skills
Education, Knowledge Skills and Abilities Preferred:
Bilingual
Graduate degree is a plus
Licenses and Certifications Preferred:
- Relevant professional certification
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
Job ID 2024-144575
Department Admission Services
Site Hackensack University Med Cntr
Job Location US-NJ-Hackensack
Position Type Full Time with Benefits
Standard Hours Per Week 40
Shift Day
Shift Hours Day
Weekend Work No Weekends Required
On Call Work No On-Call Required
Holiday Work No Holidays Required