Overview

Scope of Responsibilities: Works under direct supervision. Follows standard procedures to accomplish assigned tasks. May assist in orienting and training employees

Job Summary: Responsible for all aspects related to entering of medication orders.

Responsibilities

Job Duties:

• Responsible for accurate data entry of incoming prescriptions

• Responsible for accurate selecting billing and shipping methods for incoming patient orders

• Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed

• Provides resolution to customer service issues to ensure member satisfaction

• Work with members to provide resolution to payment related issues on accounts/orders

• Maintain and keep reasonable production as determined by supervisor

• May assist in orienting and training new employees

• Responsible for completing all mandatory and regulatory training programs

• Perform other duties as assigned

Qualifications

Attendance Requirements:

• Must be available, and on-time for scheduled work shifts.

• Must be able to work nights and weekends as required.

Educational Requirements:

• Minimum: High School Diploma or GED

• Preferred: Pharmacy technician or related certification

Experience:

• Experience in a customer service related field

Special Conditions of Employment:

• Drug test

• Initial and continuous exclusion and sanction/disciplinary monitoring

• Any and all additional eligibility requirements based on the specific position

Job Skill Requirements:

• Broad knowledge of medications, physician orders, and pharmacy systems

• Strong communication skills

• Outstanding customer service skills

• Excellent organization skills

• Ability to multitask and prioritize

• Excellent computer and keyboarding skills

• Successful completion of a pre-employment and/or random drug screening test

Compensation:

$15.50 - $16.36 an hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

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Job Locations US-NY-Gouverneur

Posted Date 5 months ago (11/7/2024 3:00 PM)

Requisition ID 2024-13427

# of Openings 2

Category Administrative/Clerical

Location : Location US-NY-Gouverneur