Description

We are seeking a highly motivated and experienced individual to join our team as a 3PL Brokerage Operations Manager. The ideal candidate will have a proven track record in brokerage operations, exceptional leadership skills, and a passion for delivering superior customer service.

Responsibilities:

• Lead and mentor a team of brokerage specialists, providing guidance, support, and training as needed.

• Foster a positive and collaborative work environment, encouraging teamwork and professional development.

• Oversee the day-to-day operations of the brokerage division, ensuring efficient execution of shipments and transactions.

• Develop and implement standard operating procedures (SOPs) to streamline processes and maximize productivity.

• Monitor key performance indicators (KPIs) and performance metrics to identify areas for improvement and implement corrective actions.

• Build and maintain strong relationships with customers, understanding their needs and preferences to deliver tailored logistics solutions.

• Serve as the primary point of contact for key accounts, addressing inquiries, resolving issues, and proactively communicating updates.

  Requirements

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.

• Minimum of 2 years of experience in 3PL brokerage operations, with a demonstrated progression of increasing responsibility.

• LTL carrier operations, pricing, and industry terminology knowledge.

• TMS experience and knowledge.

• Strong leadership skills with the ability to motivate and inspire a team.

• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, carriers, and internal stakeholders.

• Proficiency in logistics management software and Microsoft Office Suite.

• Detail-oriented with strong analytical and problem-solving abilities.

• Proven track record of meeting or exceeding operational targets and KPIs.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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