Are you ready to make a difference in the lives of your patients? Look no further! Great Lakes Physicians Practice is thrilled to offer an exciting opportunity for a full-time Office Coordinator to support our Cassadaga GLPP Office. If you’re passionate about efficient patient care, excellent communication, and contributing to a dynamic team, this role is for you.

Our ideal candidate will have leadership and medical office experience.

This position offers a Monday-Friday, 8am - 4:30pm daylight work schedule.

Incumbent may be required to travel to other GLPP offices 10% of the time.

Why Choose Us?

• Meaningful Work: As an Office Coordinator, you’ll play a vital role in coordinating front office staff, and being a resource to address patient, family, staff or Physician needs or concerns.

• Work-Life Balance: Enjoy a Monday-Friday schedule— no weekends, or holidays!

• Ideal Candidate: If you have prior experience in an outpatient medical office, are trained in Epic and Insurance and have a knack for developing relationships, we want to hear from you!

• Make an Impact: Explore this opportunity and discover how you can positively influence the lives of others while building the career you’ve always dreamed of. Apply today!

Purpose:

The Office Coordinator manages the front office staff in collaboration with the Practice Manager. Coordinates front office scheduling and staff assignments. Serves as resource to address patient, family, staff, or Physician needs or concerns.

Responsibilities:

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.

• Ensure patient scheduling is accurate.

• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.

• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.

• Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.

• Work denial work queues in conjunction with the CBO.

• Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.

• Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.

• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.

• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.

• Collaborate with manager in selecting, monitoring and evaluating front office staff.

• Bachelor's Degree + 6 months of healthcare experience OR

• Associate's Degree in Health Care or Business + 1 year of healthcare experience OR

• High School Diploma + 2 years of healthcare experience Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran