The Product Specialist is responsible for overseeing all aspects of a product's lifecycle, including its development and marketing strategies both short-term and long-term. This role involves staying current with marketplace trends to ensure the product remains competitive. Product Specialists work closely with clients to determine the product's future direction and collaborate with team members to ensure excellent product delivery. They are experts in their product line and develop strategies for sales, pricing, and profitability, recommending improvements to increase revenue and identify new opportunities.

Key Responsibilities:

• Product Lifecycle Management: Monitor and manage all stages of the product lifecycle, ensuring continuous development and effective marketing.

• Market Analysis: Stay informed on marketplace trends to maintain the product's competitive edge.

• Client Interaction: Interface with clients to gather feedback and determine the future direction of the product.

• Team Collaboration: Work with cross-functional teams to ensure seamless product delivery and implementation.

• Strategic Development: Develop sales, pricing, and profitability strategies. Identify and recommend product improvements to increase revenue.

• Customer Support: Answer product-related questions courteously and address inquiries promptly.

• Product Launches and Events: Assist with the planning and execution of new product releases and related events. Perform product demonstrations for customers, staff, and other stakeholders.

• Training and Meetings: Schedule and conduct training sessions for various audiences. Attend meetings as required to share insights and updates.

• Opportunity Identification: Identify potential market opportunities and relay relevant information to key stakeholders.

Requirements

Qualifications:

• 3+ years of experience in product management, customer support, or a related role.

• Strong technical aptitude and the ability to quickly learn new products and technologies.

• Excellent verbal and written communication skills.

• Proven ability to manage multiple tasks and projects simultaneously.

• Experience with market analysis and competitive research.

• Customer-focused with a passion for delivering exceptional service.

• Proficiency in Microsoft Office Suite and CRM software.

Preferred Qualifications:

• Experience in the payment processing industry.

• Familiarity with point of sale (POS) and terminals.

Benefits

What We Offer:

• Winning Culture (Top Workplaces 2022)

• No to low deductible healthcare plans

• Generous paid time off

• Charitable time off

• Casual dress office

• Frequent and fun company events

• 401k with 4% match

• A transparent and collaborative environment

Simpay is an Equal Opportunity Employer. Simpay does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Employment with Simpay is "at-will." This means that if hired, you or the Company may terminate your employment at any time with or without notice or cause.