Service Desk Analyst

The Service Desk Analyst is the primary contact for IT support requests, handling Level 1 support via email, phone, and in-person. They troubleshoot and maintain devices like computers, laptops, and phones, and manage support tickets.

Key Responsibilities:

• User Support: Assist users via email, phone, and in-person.

• Ticket Management: Update and resolve support tickets; collaborate with team members.

• Device Support: Set up and troubleshoot computers, laptops, and phones.

• Documentation: Write and update standard procedures.

• Project Assistance: Support special projects like events and meetings.

Skills Required:

• Active Directory

• Help Desk Support

• MS Office

• Microsoft 365 (Teams, OneDrive)

• Troubleshooting

• Customer Service

Additional Qualifications:

Communicates effectively with staff, explains policies, provides status updates, writes briefs and guidelines, develops press releases and social media posts, shows empathy and respect, welcomes new employees, participates in service operations discussions, informs team members of issues, works with contractors on IT changes, researches IT systems, adapts to new technology, creates user guides, ensures compliance with customer requirements, streamlines procedures, communicates company vision, selects team members, adjusts project plans, manages organizational change, maintains composure under pressure, accepts constructive feedback, solicits feedback to improve work quality, visits other sites, and understands the impact of their role on department results.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Exton,PA.

Application Deadline

This position is anticipated to close on Mar 31, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.