Position Title: Debt Collector

Location/Hybrid Requirements:

• Local candidates ONLY. (Must be within 50 miles of Wayne, PA).
• In-office attendance requirement is 8x/month with the possibility of additional onsite days depending on business needs.
• Thursdays are required.
• 2 of these 8 days MUST be Monday or Friday.

Job Description:

As a Collections Specialist, you will be expected to execute adequate and timely collection and/or instigate recovery activities in order to minimize risk costs and optimize returns.

Day to Day:

• Identify and investigate payment arrears in the portfolio and code debtor appropriately to determine following collection process steps.
• Communicate with debtors by telephone and in writing.
• Manage debtors and arrears process.
• Identify quality adjustment requests, complete the documentation package, and utilize company underwriting guidelines to approve or reject the request.
• Continue all necessary actions to collect payments and/or terminate accounts.
• Record debtor and arrears history to ensure a complete file as a sound basis for decision-making during collection, recovery.

Qualifications:

• Bachelor's Degree strongly preferred.
• 2-3 years of collections, customer service, and/or sales experience preferred but not mandatory.
• Experience & knowledge in the leasing & finance sector is a plus.
• Ability to speak French or Spanish is a plus.
• Customer focused.
• A team player with excellent interpersonal skills.
• Quality driven and results oriented.
• Able to work in a very fast-paced environment and adapt to situations.

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Working Hours:

• Monday through Friday 8:30 AM - 5:30 PM EST.
• 1-hour lunch, with 2 fifteen-minute breaks.

Must Haves:

• 2-3+ years of collections experience.
• Business-to-business collections experience.
• Experience with measurables and KPIs in collections.
• Someone who can hit the ground running and is ready to learn.
• Able to work out administrative issues and account reconciliations.
• Ability to multitask and work out of multiple systems at once.
• Ability to pivot from inbound to outbound calls at any given time.
• Flexible schedule to accommodate onsite requirements (see above).