Job Information
Arnot Health Patient Access Representative - Outpatient Patient Registration Services in Elmira, New York
Job Description Join Our Team at Arnot Health!
Are you a detail-oriented and customer-focused professional looking to support patient access in a dynamic healthcare setting? Arnot Health is seeking a Patient Access Representative for our Outpatient Services team. This critical role ensures smooth patient registration, insurance verification, and billing while maintaining professionalism, confidentiality, and excellent patient service.
Your Schedule:Full-Time
Overnights, occasional rotational shifts
14% shift differential for overnight shifts
Every other weekend and holiday required
What You’ll Do:
As a Patient Access Representative, you will play a key role in facilitating seamless patient experiences by:
Patient Registration & Documentation: Accurately registering patients, ensuring all necessary forms, consents, and financial documents are completed.
Billing & Financial Responsibilities: Collecting co-pays, deductibles, and other patient cost-sharing amounts, referring patients to financial assistance when needed, and ensuring proper documentation.
Order Entry & Scheduling: Processing orders for various services, reconciling scheduled appointments, and ensuring proper authorization for procedures.
Insurance Verification: Utilizing insurance tools to confirm coverage and maintain accuracy in patient records.
Switchboard & Communication Support: Answering calls, coordinating codes, and directing patients and visitors as needed.
Administrative & Training Support: Assisting with mail distribution, inventory, and training new staff while complying with hospital policies and procedures.
Quality & Compliance: Maintaining high standards for patient interactions and complying with all mandatory training, safety, and attendance policies.
What We’re Looking For:
The ideal candidate will have strong interpersonal skills, attention to detail, and the ability to thrive in a fast-paced environment. Qualifications include:
Education: High school diploma or equivalent required.
Experience: At least six months of healthcare, finance, collections, or billing experience preferred. Medical terminology, coding, and/or Epic experience is a plus.
Skills: Excellent communication, customer service, and computer proficiency.
Expectations: Goal setting, active participation in training, and accountability for job performance.
Physical Demands:
Light physical activity, including sitting, walking, and computer use.
Regular interaction with patients and staff.
About Us:
Arnot Health offers patient-centered, comprehensive health services to the Southern Tier of New York. Campuses include Arnot Ogden Medical Center and St. Joseph's Hospital in Elmira; Ira Davenport Memorial Hospital in Bath, NY; and over 40 medical offices in the Southern Tier. Arnot Health is currently affiliated with more than 300 physicians from 50+ specialties.
Arnot Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve.
Our commitment to quality personalized care begins with our exceptional team—over 6,500 employees strong. At Arnot Health, you will work in a collaborative environment that values excellence, integrity, compassion, and stewardship. Together, we create an environment where empathy, honesty, and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.
We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting out or looking to take the next step in your healthcare career, we invite you to join us in shaping the future of care in our communities.
Apply Today!
Requirements