Overview

MTF Biologics processes tissue grafts from human donors that are used in a growing array of clinical applications – positively affecting lives across the globe. As a global nonprofit organization that saves and heals lives by honoring donated gifts and serving patients, we collaborate with the medical, scientific, as well as organ and tissue donation communities.

Our goal is simple–do what's right for patients, surgeons, tissue donors, and their families through our guiding principles.

The Receptionist will be responsible for greeting and directing visitors, answering and managing incoming phone calls, handling mail and deliveries, scheduling appointments, maintaining a clean and organized reception area, and providing administrative support to various departments. The Receptionist acts as an information resource for MTF staff as well as MTF business partners.

Responsibilities

1. Answer incoming telephone calls, screen caller regarding the purpose of the call, and transfer to the appropriate staff member or department. Page the employee if necessary.

2. Check voice mail system each morning for previous night’s calls. Forward all voice mail messages to appropriate employee’s mailbox.

3. Receives and greets all MTF visitors, facilitates visitor sign in and assigns visitor badges.

4. Supervises, schedules and trains Front Desk relief staff as well as temporary staff as needed.

5. Coordinates with HR all new hire applicant/interview protocol.

6. Maintains and/or updates at the Front Desk all phone directories, First Responder Policy requirements, Greeting the FDA protocols, and any pertinent SOP’s.

7. Welcome board for VIP’s on an as needed basis.

8. Provides other clerical support as needed and assigned.

Qualifications

MINIMUM QUALIFICATIONS

Education: High School Diploma/GED

Years of Experience: 2 - 3 years

Specialized Knowledge, Technical Skills, and Abilities:

1. Excellent verbal and written communication skills

2. Strong organizational and multitasking abilities

3. Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

4. Experience in customer service and office administration

5. Professional demeanor and appearance

6. Attention to detail and problem-solving skills

7. Ability to handle sensitive and confidential information

8. Additional qualifications in Office Administration are a plus

9. Ability to work a switchboard.

PREFERRED QUALIFICATIONS

Education: Associate's Degree

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Benefits Information

At MTF Biologics we provide comprehensive benefits and resources to support our employees physical, emotional, and financial health.

• 4 weeks Paid Time Off (PTO)

• Paid Holidays

• Medical, Dental, Vision Insurance and Prescription Drug Insurance

• 401K plan with company match

• Short & Long Term Disability

• Life & Accidental Death Insurance

• Tuition Reimbursement

• Health Care/Dependent Care Flexible Spending Accounts

• Adoption Assistance

• Voluntary Benefits (e.g., Pet Insurance, Legal, home and auto insurance)

• Sword Health (at home Physical Therapy)

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Job Location US-NJ-Edison

Type Full-Time

Category Human Resources

Shift Non-Shift (Standard Business Hours 8:15am-4:30pm EST)

Job ID 2025-7646