Job Summary

Provides seamless appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences using technology. Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs.

Job Duties

• Schedules patient appointments, providing proper prep instructions for ancillary and diagnostic proceduresand tests using physician-specific and department guidelines.

• Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.

• Assures that all appointment requests are satisfied within the time frame specified by the referring provider.

• Processes requests for referrals and obtains the referrals for physician offices as required.

• Answers patient and referring physician questions pertaining to appointment status.

• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions and complaints.

• Advises of unusual situations, scheduling system technology or patient-related concerns.

• Facilitates and assures physician to physician or department contact.

• Coordinates Home Care, Durable Medical Equipment and Supplies, Oxygen, and Transportation.

• Identifies gaps in care and social determinants and provides resource education to close gaps.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

• Travel: Although this is WFH, there is an expectation of coming on site for trainings, in person meetings etc., and if productivity is down you will be asked to work on site.

• Hours: 8am-430pm with a rotating shift of 830am - 500pm

• Required Experience: 1 year of cu stomer Service

• Required Education: High School Diploma or Equivalent (GED)

  Geisinger cares about not only its patients and members but also about you and your family. We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally. We believe in creating a diverse and inclusive environment where all employees can be their authentic selves. To learn more: https://jobs.geisinger.org/diversity  

• Full benefits (health, dental and vision) starting on day one 

• Three medical plan choices, including an expanded network for out-of-area employees and dependents  

• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)  

• Company-paid life insurance, short-term disability, and long-term disability coverage  

• 401(k) plan that includes automatic Geisinger contributions  

• Generous paid time off (PTO) plan that allows you to accrue time quickly  

• Up to $5,000 in tuition reimbursement per calendar year  

• MyHealth Rewards wellness program to improve your health while earning a financial incentive  

• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones  

• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.  

• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance.

Education

High School Diploma or Equivalent (GED)- (Required)

Experience

Minimum of 1 year-Customer Service (Required)

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.