Job Information
WellSpan Health Registration Receptionist (Part-time, 40hrs/biweekly) in Chambersburg, Pennsylvania
Registration Receptionist (Part-time, 40hrs/biweekly)
Location: Chambersburg Hospital, Chambersburg, PA
Schedule: Part Time
Sign-On Bonus Eligible
Remote/Hybrid
Regular
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Schedule
Part-time: 40hrs/biweekly
Hours: Includes day, evening, and night shifts and will rotate accordingly. Will include every other weekend and holiday.
Position Function: Responsible for the complete and accurate collection of patient demographic information. Serves as the initial contact for patient billing. Answers hospital switchboard and routes calls as requested. Plays an integral role in disaster procedures.
Unit Based Essential Functions and Responsibilities
Core Values: Service, Integrity, Compassion
Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.
Maintains confidentiality.
Demonstrates dependability, to include attendance and punctuality.
Is accountable - takes initiative and ownership of issues.
Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families.
Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.
Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.
Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.
Represents willingness/enthusiasm to create, embrace and facilitate change.
Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.
Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.
Encourages others by providing recognition and support.
Technical Excellence
Thinks critically; utilizes sound judgment; promptly reports potential risks.
Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.
Maintains a level of computer literacy appropriate to their role.
Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.
Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned.
Adheres to National Patient Safety Goals.
Job Class Specifics
Maintains all equipment in a safe working condition; notifies supervisor of malfunctioning equipment or unsafe acts/conditions immediately.
Maintains a neat, clean work area; communicates to Environmental Service as appropriate.
Participates in cross-training efforts to facilitate staff coverage during absences and to promote teamwork.
Understands Medicare and Medical Assistance regulations as they apply to registration of patients. Adheres to regulations. Reports any activity suspected as non-compliant to the Compliance Hot Line or their supervisor. Also reports to Hot Line any situation where a person of influence has directed the employee to adopt a process suspected to be non-compliant.
Listens actively to complaints without being defensive and follows through.
Attends scheduled departmental in-services, staff meetings and huddles to develop communication skills, learn new forms/procedures, etc.
Actively participates in Lean activities within the department and/or organization
Utilizes Lean tools i.e. Opportunity for Improvement cards.
Understands and follows fire, safety, and disaster procedures.
Informs staff member of supply needs to maintain forms, materials, equipment, and supplies inventory.
Provides effective training and cross training in a timely manner.
Willingly accepts new and /or additional responsibilities.
Verifies insurance coverage and benefits according to department procedures.
Reviews patient order, ensuring that correct ordering doctor is listed on all orders along with validating that order has not expired.
Obtains authorizations and referrals as required by insurance.
Utilizes Insurance Work list.
Follows add on process for test and/or procedures.
Follows the process of scanning along with reviewing scanned documents for accuracy for future retrieval.
Obtains waiver forms when appropriate.
Develops knowledge of insurances and their requirements. Refers to specific insurance information provided in the electronic health record system.
Notifies supervisor when changes are needed in the employer master in order to keep it up to date and meaningful.
Maintains a high degree of accuracy in the collection of demographic information.
Meets performance/productivity standards for call volume, customer satisfaction, etc.
Strives to avoid creating duplicate unit numbers.
Prioritizes workload at beginning of shift and throughout, so that time lines and volume of workload done minimized patient waiting time.
Reviews scheduled bookings to certify coordinating requirements, order entry, pre-registration and insurance information; verifies/documents pre-certification and medical necessity requirements prior to exam.
Schedules patient procedures/appointments in accordance with center/departmental procedures.
Utilizes various software programs for insurance verification.
Knows the organization and can provide information and direction.
Processes patients in a timely and accurate manner.
Staff completes bank deposits and ensures accuracy between deposits and what was posted to individual patient accounts in electronic health record.
Follows the policy for sending POS and/or Co-Pay letters.
Instructs patient on required preps for requested procedures as appropriate; notifies appropriate personnel of potential problems
Distributes pre-exam screening and questionnaire upon patient's arrival for exams.
Coordinates direct admit and transfer calls.
Maintains Room Rate Accommodation report; updates discrepancies.
Runs required report(s) as assigned.
Organizes and files required reports in the appropriate chart.
Performs other related duties as assigned.
Answers all telephone calls in a tactful and timely manner - this includes, but not limited to the switchboard and TDD phone. Provides a great handoff when applicable.
Familiarizes self thoroughly with the different alarm systems and emergency equipment located at the switchboard; handles call alarms in a calm and efficient manner. Implements the procedures for a disaster/fire drills once it has been initiated by Administration.
Utilizes on-line physicians' information.
Utilizes employee listing.
Utilizes company email for internal/external communications.
Handles all communication to patients and hospital employees with the highest regard for good customer service. Treats all external customers with a high degree of respect.
As assigned, utilizes a companion phone to answer the HIM Hub line. Stat requests are located in EMon and appropriate information emailed to NTS (Nuance Transcription Services.) Communicate with the unit when the stat is complete.
Minimal processing of the eScription error queue (Message Tab in EMon.)
Run OR schedule for upcoming day and note any History and Physicals that are not done. Utilizing various identifiers, look in EMon to see if the History and Physical has been dictated. If dictated, notify NTS via email that this report is needed stat.
General Requirements
The following requirements are expected of all employees:
Core Values: Integrity, Compassion, Excellence, Service
Annual Health Screening with Infection Control and Blood Borne Pathogens Education
Safety Awareness: Hospital Fire, Safety, and Disaster procedures
Confidentiality: Maintains employee and patient confidentiality.
Attendance: Regular attendance is an essential function of the position
Leadership Standards:
Character: Attitude, Integrity, Role Modeling
Job Performance: Results orientation, Customer focus, Decision making, Awareness
Interpersonal Skills: Communication, Relationship-building, Team player, Celebration
Innovation: Breakthrough Thinking, Knowledge-Building/Sharing, Coaching/Empowering, System Vision & Management
Physical and Mental Requirements: Physical Standards and Abilities--Classified as light work by the Dictionary of Occupational Titles: May exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or an insignificant amount of force constantly in order to lift, carry, push, pull, or otherswise move ojbects.
Walks occasionally throughout department and hospital.
Stands occasionally on carpet, tile or linoleum.
Sits on a hard or cushioned chair frequently.
Lifts up to 20 pounds to and from all levels (floor, waist, shoulder, overhead) on an occasional basis.
Carries up to 10 pounds occasionally throughout the hospital.
Bends, twists, squats, and kneels occasionally.
Reaches up to 2 feet overhead/in front of oneself on an occasional basis.
Near-visual acuity with color perception in order to view computer screen and decipher fine print.
Manual dexterity adequate for utilizing a keyboard, calculator and processing paperwork.
Ability to adapt to simultaneous, multiple and varied stimuli.
Auditory acuity for hearing telephone conversation, normal voice tones when not facing the individual, alarms, call bells, overhead pages, etc.
Clear speaking voice in order to communicate effectively with incoming patients and utilize paging system.
Mental Demands--Ability to communicate effectively in both verbal and written form. Must be able to comprehend medical terminology. Must be able to work within time constraints, establish priorities and adjust to multiple simiultaneous stimuli. Must be able to work in area of assignment without reservation to observing trauma care and bodily functions and fluids.
Working Environment: Work is performed in a clean, well-ventilated indoor environment; requires standing and walking for uninterrupted periods of time; may require sitting for uninterrupted periods of time. Possible exposure to patients with infectious diseases or to bodily fluids, which may contain infectious agents.
Reporting Structure:
Emergency and Hospital Outpatient Department reports to the Manager of Admissions and Registration. In his/her absence reports to the Assistant Registration Manager.
Satellites reports to the Assistant Registration Manager. In his/her absence reports to the Manager of Admissions and Registration.
Disclaimer: These essential job functions are requirements of the position, which must be performed either with or without reasonable accommodation. The essential job function list is intended to be a guide rather than a limitation. The Chambersburg Hospital possesses the right to add new responsibilities to the list as business demands dictate. Some of the essential job functions may exclude individuals who pose a direct threat/significant risk to the health and safety of themselves or others.
By identifying essential job functions, we are in no way stating or implying that these required tasks are the only activities that are to be performed by the employee occupying this position. In addition, employees will also be expected to follow any other job-related instructions and to perform any other job-related duties that are included in the job description. The preceding requirements represent only the minimum acceptable levels of knowledge, skills, and/or abilities that a job incumbent must possess; in order to perform the job successfully, the incumbent will possess additional aptitudes so as to perform the other duties that the job description entails.
Qualifications and Standards
Education: High school graduate or equivalency required. Completion of a medical terminology course is a plus.
Experience: Experience applying customer service behaviors and communication skills required. Experience as a registration receptionist preferred. Computer and customer service experience preferred. Minimum typing speed of 45 words per minute preferred. Knowledge of insurances helpful.
Certifications/Licensure: None required.
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At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atemployment@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.
WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.