NY1502636 Service Manager needed for White's Farm Supply in Canastota, NY.

Pay rate is $55,000 - $100,000 per year.

Purpose: Maintain and Organize Service Shop for efficient workflow and customer service

Duties: Target Responsibilities: -Begin each workday with a positive attitude by encouraging each technician to meet his daily and weekly goals. -Work to develop a sense of team in the service department and across other departments. -Oversee the appearance and organization of the service department, and the associated outside areas to communicate professionalism of the service technicians and commitment to the excellence of the dealership. -Advise Customers of repairs and estimated costs of their repairs. -Continue to refine the service department processes in order to enhance the customers experience with the service department, and the dealership. -Update the service goals board on a daily basis, and report results of daily activities to management. -Schedule all service work and assign technicians. Oversee the work to ensure satisfaction for the customers. -Stage service work and parts for technicians so they can reasonably achieve their daily goals. -Ensure all work orders are filled out with the required information. Charge out all Service tickets, Customer, Internal and Warranty in a timely, profitable manner. -Follow-up on availability of parts ordered. -Make sure each piece of equipment being repaired has been inspected for other issues using the appropriate Maintenance Inspection Checklist for that equipment. Make sure customer has been notified if additional service items have been discovered, and consent has been given to the service department to complete additional work. -Check to ensure all equipment repairs have been tested under difficult operating conditions, and that the problems stated on the work order have been properly repaired. -Hire and train technicians. -Schedule training for technicians. -Control non-productive time, breaks, vacations, sick leave and personal leave. -Meet with Management Team for departmental overviews of goals and objectives for the week. Discuss marketing and sales promotions and opportunities for the department, as well as opportunities to exceed expectations. -Update service reference materials: bulletins, manuals, and publications. -Evaluate tools and equipment to make sure they are in good working condition. -Meet with each employee to discuss work performance, based upon goals and expectations. If needed, set improvement processes in place to assist in achieving agreed upon objectives. -Meet with manager to discuss results, and to review goals and objectives. Discuss any employee issues and improvement processes implemented to correct performance issues.

General Requirements -Five or more years of engine/equipment diagnosis and repair with a track record of success, preferably in one of the following industries: agricultural equipment, motor vehicle industry, outdoor power equipment, recreational vehicles, construction equipment and machinery, small engine and accessories. -Must possess a valid drivers license. -Must be willing to work a normal 40 hours per week, and longer hours, as required, to meet customer demands.
-Able to lift and handle heavy loads up to 70 lbs., and work outdoors and indoors in all weather.

To Apply: Email resume to controller@whitesfarmsupply.com