Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

The Pavilion at Star Lake, a seasonal outdoor amphitheater, is seeking a Receptionist for our busy concert season. This position will begin in April 2025. The Receptionist will assist with administration, office management, and special projects while providing front line guest services to guests attending shows at our busy venue. Receptionists will support guests over the phone, via email, and in person at events.

This is a seasonal part time role reporting to the Operations Manager. Hours by week will vary depending on business needs at the time, with approximately 30-40 hours per week from April to October.

WHAT THIS ROLE WILL DO

· Represent Live Nation and The Pavilion at Star Lake to all venue visitors, including our business partners and artists, in a professional way.

· Adapt to the needs of our diverse artists, audiences, changing schedules, and tours of varying sizes.

· Office Duties include but are not limited to: basic secretarial duties such as answering/returning phone calls, greeting visitors/staff, ordering office supplies, maintaining a clean office environment at all times.

· Customer service: Professionally responding in a courteous manner to emails regarding guest complaints, questions, comments about upcoming and past events. Adapt to customer needs ensuring they are understood, and appropriate action is taken to meet and exceed their expectations.

· Daily knowledge of the run of the show, set times, adapting to show scheduling changes

· Filing, logging lost and found items, mailing packages/letters out for various departments including claimed items to guests.

· Knowledge of Microsoft office(word/excel/outlook, Maintain working knowledge of guest services programs and service recovery practices.

· Responsible for maintaining a fun, friendly, and safe environment throughout the venue; uphold venue policies and escalate concerns to appropriate members of the management team in a timely manner.

· Assist with staffing and orientation initiatives.

· Other tasks as assigned by the management team.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.