Description We are offering a contract to permanent employment opportunity for a Customer Service Representative in BUFFALO, New York. As a part of our team, you will be playing a vital role in managing customer interactions, processing orders, and maintaining customer records.

Responsibilities • Efficiently process customer orders into the system and generate/send invoices. • Promptly respond to customer emails and phone calls. • Actively make outbound sales calls to follow up on leads and enhance customer relationships. • Provide comprehensive product information and assist customers in choosing the right solutions. • Address customer inquiries or issues, escalating them to management as necessary. • Maintain accurate records of customer interactions and order tracking in CRM software. • Collaborate with internal teams, like shipping and operations, to ensure smooth order fulfillment. • Process customer credit applications accurately and efficiently. • Maintain accurate customer credit records. Requirements • Proficiency in answering inbound calls, demonstrating excellent phone etiquette and active listening skills

• Prior experience in a call center customer service environment

• Strong customer service skills with a focus on resolving issues efficiently and effectively

• Ability to accurately perform data entry tasks, ensuring all customer information is up-to-date

• Excellent written communication skills, particularly for email correspondence

• Experience managing both inbound and outbound calls, prioritizing tasks based on urgency

• Proficiency in Microsoft Excel and Microsoft Word, using these tools to track customer interactions and generate reports

• Experience with order entry, ensuring all customer orders are processed correctly and timely

• Ability to schedule appointments, coordinating with multiple parties to find mutually agreeable times

• A focus on continuous improvement, constantly seeking to enhance customer service skills and processes. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .