Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-time: 2412 Seneca Street, Buffalo, NY

SUMMARY OF POSITION FUNCTION:

Performs complex administrative tasks and provides administrative support to a department head and/or manager. May also train clerical support staff.

MAJOR DUTIES AND RESPONSIBILITIES:

• Knowledge and demonstration of agency core values in day-to-day activities

• Exemplifies the criteria for a high performing team member and the values that support trust, interdependencies and teamwork.

• Consistently maintain a neat, organized work environment

• Processes Intakes, scheduling, and filing

• Schedule preparation to include authorization verification, copay/private fee amounts, client balances and troubleshooting billing/insurance inquiries

• Constant verifications of 3rd Party payers, Medicaid and authorizations, completion of client financial reviews

• Reconciliation and posting of all client payments

• Processing of client records, including admissions and discharge

• Oversight of other Office Staff with day-to-day tasks & delivers effective supervision to direct reports

• Delivers exceptional customer services and assists with resolving client grievances

• Constant direct communication with Manager of Support Services

• Works with clinic leadership to ensure strong communication and teamwork between the front office and clinical team.

• Answers telephone and directs calls to the appropriate person

• Attends required trainings and office manager meetings. Contributes to meetings with process suggestions and/or opinions.

• Composes and prepares routine correspondence for signature

• Establishes and maintains confidential files and records

• Proofreads work and corrects grammatical, punctuation and spelling errors

• Maintains calendar and staff schedules; ensuring adequate site coverage during all hours of operation and covers when necessary

• Sends/receives incoming and outgoing mail and faxes; and follow-ups on dates for action items

• Attends departmental meetings; takes notes and prepares/distributes meeting minutes

• Orients new personnel to agency’s policies and procedures

• Orders and maintains office supplies and equipment

• Operates office machines and instructs others in the operation of same

• Other Duties as assigned

  SKILLS/COMPETENCIES:

• Ability to generate standard business letters, forms, contracts, proposals, presentations, etc. Strong understanding of and ability to use internet search engines

• Excellent interpersonal skills and communication skills both verbal and written

• Meticulous documentation/recording skills and attention to detail; excellent time management and organizational skills

• Ability to handle multiple tasks

• Proficient in the use of computer software such as MSWord, Excel, Power Point, Desktop Publishing, Outlook, etc.

• Ability to operate office equipment

  EDUCATION REQUIREMENTS:

• High School Diploma or equivalent

  EXPERIENCE:

• Three years work-related experience. Previous supervisory experience preferred

  Must possess valid Driver’s license and ability to travel between locations if needed.

  COMPENSATION: $20.08/hr - $25.60/hr