Assist in the day-to-day activities of the clinic, while prospecting for new clients.

Responsibilities

• Plan for clinic according to company standers for excellent service and growth.
• Oversee the administering of tests, administrative tasks, and programs.
• Coordinate with staff and provide constructive feedback.
• Evaluate employee performance and meet with management.
• Monitor compliance with internal policies and industry standards.
• Ensure the clinic is clean and ready to serve customers.
• Handle incoming telephone calls from prospective customers as well as assist current customers.
• Review and evaluate procedures ranging from customer pricing and in office practices.
• Target specific areas in the day-to-day activities which may need to improve efficiency.
• Keep employees motivated.
• Ensure customer satisfaction and reporting any issues.
• Work and meet with management to get the best performance from staff.
• Oversee customer support processes and work to enhance customer satisfaction.
• Manage customer agreements with customer relations.
• Ensure that clinic staff conforms to all laws and established industry standards.
• Plan persuasive approaches to convince potential clients to do business with the company.
• Meet or exceed established sales goals with effective customer relationship management.
• Handle potential client follow-up; prepare for upcoming presentations; organize files and communicate with management.
• Sell all product offerings demonstrating professional sales ability, knowledge, and skills all product lines.

• Daily data entry into QuickBooks as well as all pertinent tasks pertaining to QuickBooks.

   

Essential Qualifications

• Strong background and work experience in customer service and conflict resolution.
• Excellent computer skills and proficient in Excel, Word, and email programs.
• Excellent communication skills both verbal and written.
• Knowledge of contract management and experience in implementing best practices.
• Demonstrated leadership and vision in managing and/or major projects.
• Excellent interpersonal skills and a collaborative management style.
• A demonstrative commitment to high professional ethical standers in a diverse workplace.
• Excels at operating in a fast paced, community environment.
• Excellent people manager, open to direction and collaborative work style and commitment to get the job done.
• Persuasive with details and facts.
• Delegate responsibilities effectively.

40 hrs/wk.