Job Information
Callen-Lorde Community Health Center OPERATIONS SUPERVISOR in Brooklyn, New York
OPERATIONS SUPERVISOR
Job Details
Job Location
Callen-Lorde Community Health Center - Brooklyn - Brooklyn, NY
Position Type
Full Time
Education Level
High School
Salary Range
$67,000.00 - $74,300.00 Salary/year
Job Shift
Any
Job Category
Health Care
Description
We are seeking a dedicated Supervisor of Operations to join our Brooklyn dynamic team at Callen-Lorde Community Health Center. The Supervisor will play a crucial role as a key member of the Brooklyn leadership team, providing direct support to ensure the smooth and efficient operation of administrative functions in our Brooklyn site. Collaborating closely with management, medical providers, and patient accounts, the Supervisor will oversee various aspects of patient care administration, staff management, and financial processes.
General responsibilities include:
Partner with the site leadership team to oversee Patient Care Associate (PCA) functions, including patient scheduling, staffing, payroll, and department training support.
Provide supervision, including monitoring attendance, conducting performance reviews, and offering feedback to staff. Support template management.
Support financial aspects of the PCA role, including insurance verification, front-end billing cycle, and income-based discount screening.
Oversee related support functions such as supply ordering, payables approval, staff scheduling, accommodation processing, patient concern resolution, and Metrocard program oversight.
Regularly communicate with other Supervisors of Operations to resolve operational issues.
Participate in work groups or Performance Improvement Teams as needed.
Assist in recruitment and hiring processes for Patient Care Associates.
Participate in the AOD program and lead various projects as they arise.
Work with Callen-Lorde’s management team to strengthen Diversity, Equity, and Inclusion efforts, fostering an anti-racist and anti-oppressive culture and work environment.
Work Schedule/Salary/BenefitsCallen-Lorde is open Monday through Saturday. This is a full-time position that will require morning, afternoon, and evening hours. Salary will be accompanied by an excellent benefits package including an exceptional low cost medical plan option for you and your family, dental insurance, vision insurance, no-cost life insurance, short- and long-term disability insurance, Flexible Spending Accounts, Tuition Assistance, Commuter Benefits, a generous paid time off plan, and a 403B retirement savings plan. Providers are also eligible to apply for NHSC’s loan forgiveness program.
Qualifications
Education, Experience
Bachelor's degree strongly preferred
1+ year of supervisory experience preferred
Experience managing operations preferably in a healthcare setting
Experience working within a healthcare setting
Experience with front desk services and customer service
Experience with service recovery and de-escalation
Familiarity with Electronic Medical Record systems
Experience working within the LGBTQ+ community
Desired Characteristics, Skills
Demonstrated leadership and administrative/organizational skills.
Ability to work with diverse populations.
Excellent interpersonal, written, and oral communication skills.
Strong Internet, PC, and spreadsheet skills.
Bilingual (English/Spanish) preferred.
Commitment to diversity, equity and inclusion
Commitment to the mission of Callen-Lorde.