Job Description

VICE Media is looking for an IT support technician to assist with level 1 tickets. Some examples of level 1 tickets would be password resets, shipping equipment to new users using FedEx, AV kit set-up, low level system admin, and Google Workspace. This individual will spend 80% of their day working on MAC and 20% troubleshooting on PC. The ticketing service that they would be using is FreshService.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

• 2+ years of experience doing level 1 IT support within an enterprise level supporting 30+ end users

• Experience troubleshooting level 1 MAC and PC tickets (heavy MAC)

• Experience with low level system admin and Google Workspace - Fresh Service for ticketing

• Media industry experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.