Position Summary:

The Assessment Manager is responsible for providing oversight and management to the Service Coordination Team and the DTS/Timekeeper. This includes the management, development, implementation, and delivery of various assessments to determine current and potential barriers, transferable skills and experience, career aptitude, motivation, and education level. Working in conjunction with the DTS/Timekeeper and Service Coordination Team, the results ensure these assessments become the corner stone for developing and implementing an individualized service plan designed to address the participants short and long-term goals in a timely manner. The candidate should have a background in Case Management and/or Assessment and Social Service, staff supervision, and a willingness and desire to work with at-risk and vulnerable populations. They will reflect the Fedcap values of teamwork, collaboration, and innovation.

Essential Job Functions:

• Provide supervision and professional development to the Service Coordination Team and DTS/Timekeeper.

• Manage the development, administration, and implementation of various assessment tools to ascertain barriers and employment, training, and educational goals.

• Manage the development individualized service plans based on participant barriers and goals.

• Ensure each assessment is tailored to the individual.

• Ensure that outreach is performed by the Service Coordination Team in effort to maintain active client engagement in program services.

• Ensure that timekeeping is conducted with accuracy and in a timely manner in both FedcapCares & HRA’s systems.

• Review participant documentation for legitimacy and ensuring its uploaded to FedcapCares system.

• Manage and evaluate the effectiveness of both department processes, promoting a smooth transition and short wait time for participants.

• Create, distribute and monitor tracking reports for both departments to evaluate staff performance towards vendor site’s assigned EP/ISP goals.

• Manage to provide excellent customer service in a welcoming professional environment.

• Ensure proper accommodations and flexibility are provided within reason for all participants.

• Communicate effectively with the Service Coordination Team and DTS/Timekeeper to ensure a proper pipeline between them both are collaborative and seamless.

• Develop and implement a process for reassessing participants as needed, including re-referred participants.

• Follow approved policies and procedures regarding the daily participant engagement and attendance policies to recipients of public assistance.

• Ensure that case noting of participant scheduled engagement activities and attendance are done in Fedcap internal and Funder external systems.

• Ensure that information is being provided to all participants regarding Fedcap services, including employment services, vocational trainings, and educational services.

• Performs other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

Education and Experience:

• 4-year degree in social work, counseling, or a related field required or a minimum of 4 years’ experience in case management or assessment.

• At least 1 year of supervisory experience or experience as a lead, preferably in case management or service assessment.

• Experience working with populations on public assistance, criminal backgrounds, and the economically disadvantaged.

• Excellent communication skills

• Excellent data entry skills and attention to detail.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Equal Opportunity Employer