At Selective, we don't just insure uniquely, we employ uniqueness.

Our Business

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years.Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.

Working at Selective

At Selective, we don't just insure uniquely - we employ uniqueness. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance reimbursement and programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

• Responsible for creating new agency setups which includes: obtaining and retaining appropriate onboarding documentation (executed contracts, W9's, E&O, and Purchase Agreements), the verification of State appointments by required lines of business, the entry of data into various agency management systems (AGT5, Torrent, CRM, Vertafore, Ivans).
• Recording and the verification of commissions Automated Clearing House (ACH) data. or originate agency downloads - Flood.
• Manage the creation, maintenance, and termination of individual agency user profiles accurately within the Flood quoting system.
• Service includes but not limited to the updating of user information, validation of user access levels, and verification of National Producer Number (NPN) when user is appointed with Selective.
• Research and register agency and producer licenses in accordance with State regulations.
• Validate license and appointment status of existing agencies and producers by state to ensure appointment statuses remains compliant with both Selective and State guidelines.
• Validation consist of verification from agency management systems (Vertafore) and State base Department of Insurance web sites to various Selective systems.
• Responsible for agency and producer terminations in accordance with the appropriate state Department of Insurance requirements.
• Update agency management systems (AGT5, Vertafore, Torrent) accurately to reflect changes in appointment status.
• Communicate and work closely with Field Managers and in house staff when processing all necessary agency/producer changes, agency/producer appointments, and general inquiries within department time standards.
• Ensure that all changes made are done accurately and understand the downstream impacts when changes are made in various systems. Aid in the assistance in the formation and maintenance of agency hierarchy changes. Ensure appropriate appointments and linkages are in place.
• Maintain a working knowledge of state licensing regulations and any changes that occur. Responsible for having a strong knowledge of each system utilized by the department as well as how each of these systems integrate with each other.
• Also required to communicate daily with agency staff in a professional manner and within department standards. Communication includes email and phone calls.
• Assist clients with obstacles regarding but not limited to: policy downloads, user access requests, commission questions and documentation retrieval.
• Manage request regarding agency mergers and acquisitions.
• Requests include but is not limited to updating agency contracts, customized system setups and customized agency commission agreements.
• Must communicate directly with agencies and field staff.

Requirements and Qualifications:

• Ability to manage multiple tasks and maintain the necessary attention to detail in a high volume environment.
• Excellent interpersonal skills with the commitment to work successfully in a team environment and foster teamwork.
• Professional communication skills.
• Meticulous attention to detail.
• Exceptional customer relations skills to support strong customer service focus.
• Organizational and planning skills. Independent decision-making skills and Problem solving skills.
• Strong computer skills.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, OneNote, CRM).
• College Degree Preferred.
• Agency Licensing or Agency Operations experience is a plus.
• Working knowledge of DocuSign, Vertafore and IVANS is a plus.
  

The expected starting salary range for this role is$51,000 - $74,000. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective maintains a drug-free workplace.

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