Position Purpose

Provides direct public services at the Circulation Desk and assists the Evening Circulation Supervisor to ensure that patrons are able to use the building and the library's resources productively, appropriately, and safely.

HOURS OF WORK:

Work schedule may fluctuate during summer and winter months and intersession periods to accommodate the library's posted hours of operation. Incumbent may also be required to work "extended hours" during the last two weekends of each semester. Incumbent is considered an "Essential Employee" and, in the event of a University delay or closure, is expected to report for scheduled shift unless otherwise notified.

Description of Duties

ACCESS SERVICES (Circulation and ILL)

• Assists the Evening Circulation Supervisor in the overall operation of the Circulation Area during the evening shift, including, but not necessarily limited to, greeting patrons; providing directional assistance; explaining and enforcing policies and guidelines that enable patrons to use the building and its resources productively, appropriately, and safely; responding to patron concerns; problem solving; making appropriate referrals; and overseeing the circulation of materials.
• Provides basic assistance to patrons in using collections and materials and basic assistance to patrons in using associated equipment such as microform reader/printers, photocopiers, scanners, and computers, while making appropriate referrals to library faculty, technology staff, and other library and university units.
• Searches overdue material, clears patron records, and clears fines and blocks as necessary.
• Responsible for Stacks Maintenance---i.e., maintaining the condition and appearance of the physical collections, including, but not limited to, shelf-reading, shifting, and straightening.
• Responsible for updating the library's Electronic Signage and the Alma Calendar; and for making available the Reference Desk Calendar and Chat Calendar for the Circulation Desk.
• Responsible for maintaining the tick sheet and gate counts and entering the data into SpringShare for statistical purposes.
• In cooperation with the Daytime Circulation Supervisor and the Evening Circulation Supervisor, makes and posts signs in the library to keep library patrons informed---for example, to indicate a change in library hours.
• Assists the Interlibrary Loan (ILL) Coordinator, as needed, in operating an efficient interlibrary loan system for the CU Libraries by participating in the verification of bibliographic information through both computerized and print sources; helping to locate appropriate lenders; and transmitting requests for material to them in an effective and timely manner.
• Serves as back-up to the Daytime Circulation Supervisor in maintaining the Reserve Collection. This includes identifying and inputting materials into Alma, removing materials as necessary, and serving as the library's liaison to the faculty who requested materials to be placed on reserve.
• Assists the Evening Circulation Supervisor with approving usage of classroom 243.
• Assists with monitoring the chat service, answering basic chat questions, and referring patrons to the appropriate library faculty and staff when necessary.
• Plans and executes the creation of library displays.
• Assists with planning and set-up of library events.
• Updates Andruss Library webpages as needed---for example, to inform the public of upcoming changes in Andruss Library hours. For webpage updates that involve or directly affect other CU Libraries, this person will cooperate with other members of the CU Libraries Website group.
• Assists with resetting passwords unique to the library for Community Borrowers.
• Assists with keeping all public machines (printers, copiers, microfilm and microfiche readers, etc.) in working order.

In times of staff shortage, incumbent's first priority is to staff the Ci culation Desk.

OTHER:

• Cooperates with colleagues across all Commonwealth University (CU) campuses to ensure smooth operation of CU Libraries.
• Contacts Facilities and/or Campus Police in emergencies---for example, reporting a burst water line that presents an immediate danger to library collections, patrons, and/or staff.
• The Position Purpose and Description of Duties summarized above provide a representative listing only and should not be regarded as a complete statement of tasks performed by incumbents of this position. It should be recognized, therefore, that employees may be asked by the Directors to perform job-related duties in addition to those mentioned above.

Decision Making

Based on established policies and guidelines, the person in this position responds immediately to patron concerns. Should the patron concern remain unresolved, the person in this position refers the patron to the appropriate library staff, faculty, or Director. In matters of policy or procedural changes, decisions are made in consultation with the members of the CU Libraries Access Services Group, and, when needed, with the Assistant Directors and Director of the CU Libraries.

Fiscal Responsibility

• Assists with accepting payments of fines and fees at the Circulation Desk.
• Assists with completing deposits, maintaining check log, and maintaining cash receipt log.

Supervisory Responsibility

Assists the Evening Circulation Supervisor in coordinating and overseeing student work at the Circulation Desk during the evening shift.

Knowledge, Skills & Abilities

• Ability to be self-motivated, detail-oriented, organized, and manage multiple projects and duties.
• Ability to present ideas clearly and effectively, both orally and in writing.
• Ability to use word processors, spreadsheets, and other software and equipment used by library patrons.
• Must be comfortable using and learning new technologies as needed.
• Must be able to work well with non-technical patrons.
• Ability to balance a service-orientation with the teaching function of an academic library.
• Ability to access and research information in electronic and print sources.
• Knowledge of library techniques, procedures, and references used in circulating and maintaining library materials.
• Ability to apply library methods and principles of circulation and providing patron service.
• Knowledge of skills required to effectively use an automated library system.
• Ability to establish and maintain effective working relationships with other library personnel and the public.
• Ability to work with electronic/mechanical equipment and the ability to make minor repairs such as clearing paper jams, changing developers and toners, maintaining paper supplies, etc.
• Ability to interact effectively with the diverse populations who come to the library.
• Reliability in attendance and performance of duties.
• Ability to ensure confidentiality and discretion in the dissemination of sensitive information.

Essential Functions

Sitting -- 80%; walking -- 10%; standing -- 10%

Working indoors -- 95% and Outdoors (for errands) -- 5%

Frequent lifting of objects weighing less than 5 pounds

Occasional lifting of objects wei