Hours: Monday-Friday 8am - 5pm ET. Once a month, a late shift of 11:00am-7:30pm is required.

Position Summary:

• The Lead Specialist, an integral part of a high-performing team, is responsible for commercial client support functions through telephone or written requests, the timely processing of commercial monetary transactions, and scheduled and non-scheduled loan maintenance. Our team is dedicated to supporting the growth and servicing of the commercial portfolio, while providing stellar customer service to internal and external customers alike. Under some supervision, the Lead Specialist is primarily focused on execution of basic to moderate processing work following defined procedures with some expansion to complex issues based on development. The Lead Specialist is also responsible for moderate operational and/or administrative work requiring occasional decision-making and will escalate issues as needed. Individuals in this position should have a basic to moderate understanding of commercial loans and commercial loan servicing.

Overview of Primary Functions

• Regularly review existing procedures to identify areas for improvement, updates, or corrections.

• Revise documents as needed to reflect process changes, best practices, or regulatory requirements.

• Maintain consistency in language, format, and style across all procedure documents.

• Ensure alignment with organizational standards and branding.

• Administers moderate procedures, analysis, tasks and reporting for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process

• Reviews and ensures proper documentation or procedures are used for complex activities and also checks the work of less experienced employees

• Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior Specialist or supervisor. May provide service in relation billing inquiries, service requests, suggestions and complaints from customers

• Uses independent thought to recommend and implement programs to solve complex issues, contributes to workflow or process change and redesign, and forms a strong understanding of the specific product or process

• Research requests to a logical conclusion and execute remedial action.

• Communicate to the requester the results of research and resolution of the problem effectively and timely.

• Other duties as assigned, including performance of special tasks and follow up for accurate and timely completion of transactions

Experience, & Differentiating Skills

• Proven experience as a procedure writer, technical writer, or similar role.

• Strong writing, editing, and communication skills.

• Attention to detail and ability to organize complex information logically.

• Familiarity with document management systems and tools (e.g., Microsoft Word, SharePoint).

• Knowledge of process mapping and flowcharting is a plus

Education:

• High School Diploma or equivalent work experience required. Bachelor's degree in Finance or accounting preferred

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.