Purpose:

Under direct supervision, serves as the main point of contact with the public and all hospital departments in routine emergencies.

Responsibilities:

• May train new operators.

• May be required to do system data entry on request.

• Provide service to multiple answering service clients utilizing individualized protocols.

• Process appropriate emergency code or STAT page.

• Initiate voice pages when required.

• Provide Physician on-call information to requesting individuals.

• Use required phrasing at all times when answering telephone calls.

• Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.

• Determine the caller's requirements (extension desired, information requested, etc.) and transfer the call.

• Provide a status report on any page in progress to the individual requesting the page.

• High School Diploma or GED required.

• 1 year of experience answering and processing calls through an automated phone system or 1 year of customer service experience.

• Must be able to work all shifts, 7 days a week.

• Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.). Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran