Position Summary

As the first impression of our practice, the Patient Care Specialist pleasantly and professionally greets all patients with a high level of positive customer service. This role requires excellent organizational and communication skills to support the overall workflow and efficiency of the practice.

Responsibilities :

• Greets patients promptly in a pleasant manner, obtains required information, documents, and signatures (demographic info, required referrals, insurance cards and photo ID) from patient and enters into practice management system. Builds patient charts;

• Performs check-in process to notify clinical staff patient is ready to be seen;

• Collects any patient payments and posts payments into the practice management system and issues receipt. Balances and closed journals daily;

• Answers all incoming lines and directs calls to the appropriate Departments.

• Schedules all patients for surgical procedures, including urgent cases, as needed;

• Ensures all needed parties have an up to-to-date schedule;

• Assist all co-workers with workflow, including filing;

• Sorts and reviews all incoming mail; ensures outgoing mail is handled in a timely manner;

• Other tasks and responsibilities as needed/assigned.

Qualifications

• High school diploma or equivalent required. College degree desired;

• One to three years of relevant work experience, preferably in a medical or healthcare setting;

• Experience with billing and coding a plus;

• Proficient with Microsoft Office, electronic medical records and practice management systems desired;

• Ability to work in an independent and organized manner;

• Ability to build positive relationships and effectively communicate with all members of the healthcare team and patients including oral and written communication;

Other Information

• This position requires periodic travel to and between practice locations as needed.

• The position requires long periods of sitting with repetitive hand movements (typing) and sometimes bending and twisting. Occasional carrying and/or lifting up to 20 pounds may also be required.

6am-2:30pm

Monday-Friday