Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

General Functions:

The Commercial Banking Group Manager is responsible for leading a team of commercial banking professionals to drive growth, manage risk, and develop strong client relationships within a designated market territory. This role ensures strategic execution of lending, treasury, and financial solutions while fostering a high-performance culture within the team. The position requires deep industry knowledge, leadership experience, and the ability to engage with key stakeholders to expand market share and enhance profitability.

Essential Duties:

Leadership & Team Management:

• Lead, mentor, and develop a team of relationship managers, loan officers, and support staff to achieve performance goals.
• Set clear objectives, provide ongoing coaching, and foster professional development to ensure team success.
• Promote a collaborative, high-performance culture with a focus on client satisfaction and revenue growth.
• Conduct regular performance evaluations and ensure compliance with company policies and regulatory standards.

Market & Business Development:

• Develop and implement strategic plans to expand commercial banking relationships within the designated territory.
• Identify and pursue new business opportunities, including middle-market lending, treasury management, and other financial services.
• Maintain strong relationships with key clients, prospects, and industry leaders to enhance brand presence and market positioning.
• Partner with internal stakeholders such as credit risk, operations, and treasury teams to provide holistic financial solutions to clients.

Risk & Compliance Management:

• Oversee credit risk assessment and ensure proper underwriting practices to maintain a strong loan portfolio.
• Ensure compliance with all regulatory requirements, internal policies, and risk management frameworks.
• Work closely with credit teams to assess and mitigate risks associated with lending activities.
• Monitor portfolio performance and implement proactive measures to address potential credit concerns.

Financial & Performance Management:

• Drive financial results by managing portfolio profitability, revenue growth, and cost efficiency.
• Analyze financial reports, market trends, and competitor activities to make informed strategic decisions.
• Establish and track key performance indicators (KPIs) to measure success against business objectives.
• Optimize pricing strategies for loans, deposits, and other banking services to enhance overall profitability.

Education/Training: B.S. or B.A. degree in related field of study; specialized bank commercial lending education and training. All applicants must be 18 years of age or older.

Skills:

• Leadership & team development
• Strategic business development
• Risk assessment & portfolio management
• Client relationship management
• Financial acumen & market analysis
• Regulatory compliance knowledge

Experience:

• Minimum 10 years of commercial banking experience, with at least 3-5 years in a leadership or managerial role.
• Strong expertise in middle-market lending, treasury services, and business banking solutions.
• Proven track record of business development and relationship management in a commercial banking setting.
• Deep understanding of credit risk, underwriting principles, and regulatory compliance requirements.
• Exceptional leadership, communication, and strategic planning skills.

Compensation: Commensurate with experience. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.

Community Bank System, Inc. is an Affirmative Action, Equal Opportunity Employer who fully embraces diversity - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

Minimum Salary: 32240.00 Maximum Salary: 32240.00 Salary Unit: Yearly