Hospital Telephone Operator

Abington, PA

Hiring for 2 shifts:

Monday-Friday 3pm-11pm

Tuesday-Saturday 10am-6pm

Description:

• Interacts with co-workers, visitors, and other staff consistent with the values of the hospital

• Providing Service Excellence to all callers internal and external

• Promptly answers incoming calls and asks appropriate questions to properly direct the call

• Utilize all available resources so calls are directed timely and accurately

• Makes outbound calls when follow-up is needed

• Ensures urgent calls are handled with priority and escalation processes are utilized when necessary

• Communicates effectively with patients, physicians and other departments regarding delays

• Practices de-escalation and service recovery methods

• Consistently achieve team metric standards and expectations

• Provide a smooth transition for all internal and external customers by utilizing excellent customer service skills and effective communication

• Brings forth any compliance or ethics issues and recommendations for operational improvement

• Demonstrate reliability in daily work practices with a clear understanding of the hospital Health policies and procedures

Skills:

Customer support, Customer service oriented, Call center, inbound call center, healthcare customer service

Additional Skills & Qualifications:

-Prior experience as a Communications Specialist/ Operators in a hospital, call center or comparable environment but works in a position with applicable customer service contact preferred

-High School graduate or equivalent required

-Telecommunications System - Spok, Paging, Paging Systems, Cell Phones and related systems and equipment

-Computer Skills, Multi-tasking - Ability to navigate multiple screens while talking

-Must be flexible to work holidays and alternate shifts - this department runs 24 hrs. must be flexible to work different shifts when needed

-Knowledge of Medical terminology preferred

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.